To ensure Aspire Mobile is providing the latest information to you, there are four ways in which the information in Aspire Mobile can be refreshed.
Refresh Methods
- Force sync - you can manually sync the app by selecting the force sync option in the left corner at the bottom of the Aspire Mobile Navigation Panel.
- Pull to refresh - When you are on the Daily Plan, Ticket Schedule, Open Issues, or Time Tracking screens, you can swipe downwards on your screen to refresh.
- Log-in refresh - a sync will automatically occur every time you log back into the app.
- Menu navigation auto refresh - when you navigate a different menu option (Ticket Schedule, Daily Plan, Time Tracking, Issues), a sync will automatically occur.
- You will receive a message stating that you are offline upon initiating a refresh, informing you to refresh again when online to sync any data submitted while offline.
- A message at the bottom of the screen will display a date timestamp for your most recent sync on the Daily Plan, Documents, Attachments, Tickets, Issues, and Time screen.
- The app shows a spinner indicator when processing items and provides a message stating Your records are currently uploading to the server. Keep the app open while records are uploaded. If you close the app, the process will not be completed.