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Data refresh options

  • Updated on Apr 16, 2026
  • Published on Apr 16, 2023
  • 1 minute(s) read
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Overview

To ensure Aspire Mobile is providing the latest information to you, there are five ways in which the information in Aspire Mobile can be refreshed. You can check data sync statuses by selecting the cloud icon to open the sync status queue. The queue is only viewable when there is data pending or that has not synced yet.

The syncing icon.

Things to know

  • Some refresh methods occur automatically based on user actions.

  • You must refresh after reconnecting to sync data.

  • A timestamp displays the most recent sync on key screens.

Reference table

Item

Description

Image

Force Sync

Manually sync by selecting the force sync option at the bottom of the Aspire Mobile Navigation Panel.

Confirmation prompt for syncing data with options to cancel or proceed.

Pull to Refresh

Refreshes data by swiping down on Daily Plan, Ticket Schedule, Open Issues, and Time Tracking screens.

Daily plan interface showing service details and refresh completion message.

Log-in Refresh

Automatically refreshes data when you log in.

No image to show.

Menu Navigation Auto Refresh

Automatically refreshes data when navigating between screens.

No image to show.

Sync Status Queue

Displays the a list of pending or completed sync data. The cloud icon opens the sync queue and is not available when there is no data to sync. This is helpful to know if your changes have been uploaded successfully such as a completed form, updated work ticket, or added notes.

Sync status showing pending uploads and newly created issues in a list format.

Cloud icon

This icon only displays when there is data syncing or ready to sync. Tapping on it will take you to the sync status queue screen. This icon also indicates if you have no network connection with a line through the cloud.

Icon representing cloud storage with arrows indicating data transfer direction.

Offline Message

This message displays when you refresh offline and cannot receive or send new data.

Daily plan interface showing offline status and property service details.

Spinner Indicator

Displays with the message “Your records are currently uploading to the server. Keep the app open while records are uploaded” while syncing data. Closing the app disrupts the sync.

No image to show.

Additional details

  • During uploads, the app displays a message indicating that records are being uploaded and should not be interrupted.

  • How fast data syncs depends on the size of the data you are syncing and the strength of your network signal.

  • When you lose network connectivity, you can continue updating tickets, notes, forms, etc. and your data will sync once your connection is restored.

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