---
title: "Ticket forms"
slug: "ticket-forms"
updated: 2025-03-04T00:13:42Z
published: 2024-12-16T23:54:15Z
canonical: "guide.youraspire.com/ticket-forms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket forms

The **Complete** or **Start Ticket** forms gather information for other departments within your company. After completing and submitting the form, the clock time stops and is recorded for time entry.

**Unlike the clock-in/out forms, Complete Ticket forms appear after you stop work on a ticket, not after you clock out for the day.**

## Administration: Configuring custom mobile forms

To display **Complete Ticket** or **Start Ticket** forms in the Aspire Mobile application, an administrator must first create and publish the forms, and then assign them to a service included in the work ticket.

### Creating a Complete or Start Ticket form

To create and publish a work ticket form, as an administrator, follow these steps within Aspire desktop:

1. Go to the **Administration** menu.
2. Select **Application**.
3. Choose **Custom Forms**.
4. Select **New** to create a form.
5. Enter a **Form Name**.
6. From the **Form Type**menu, select one of the following:
  1. **Complete Ticket** – Allows you to create multiple forms that can be associated with different services.
  2. **Start Ticket** – Designed to meet OSHA requirements, this form enables Crew Leaders to complete a safety assessment before work begins, ensuring safety protocols are integrated into the workflow.
7. Select the **Add**icon to insert questions and statement fields.
  1. Add both English and Spanish descriptions (required).
8. Select **Save**.
9. Go to the action menu and select **Publish**.
  1. To modify a form, you must first unpublish it using the action menu. However, published forms cannot be edited.
  2. You can only delete forms that are not associated with a service.![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692024770823.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A26%3A32Z&se=2026-11-13T11%3A26%3A32Z&sr=c&sp=r&sig=8e3PdjXMtWpIQLeOPJiHdBKTF81wpmvwN0NfrotdEpE%3D)
10. Go to the action menu and select **Publish.**
  1. You can select the action menu to unpublish and modify the form. However, you cannot make changes to a published form.
  2. You can only delete forms that are not associated with a service.
11. Select **Save**.  
![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692025054502.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A26%3A32Z&se=2026-11-13T11%3A26%3A32Z&sr=c&sp=r&sig=8e3PdjXMtWpIQLeOPJiHdBKTF81wpmvwN0NfrotdEpE%3D)

### Assigning a Complete or Start Ticket form to a service

After creating and publishing the form, assign it to a service by following these steps:

1. Go to the **Administration** menu.
2. Select **Estimating**.
3. Choose **Service Catalog**.
4. Select the service to which you want to assign the form.
5. Select your published form from the **Start Ticket** or **Complete Ticket** drop-down list.
6. Select **Save**.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692025440896.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A26%3A32Z&se=2026-11-13T11%3A26%3A32Z&sr=c&sp=r&sig=8e3PdjXMtWpIQLeOPJiHdBKTF81wpmvwN0NfrotdEpE%3D)