--- title: "Managing Issues from a Property in Aspire Mobile" slug: "managing-issues-from-a-property-in-aspire-mobile" description: "Manage property issues in Aspire Mobile: view, edit, comment, complete, delete, and work offline from the Activities tab." updated: 2026-10-21T19:47:29Z published: 2026-10-21T19:47:29Z canonical: "guide.youraspire.com/managing-issues-from-a-property-in-aspire-mobile" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Issues from a Property in Aspire Mobile ## Overview View, update, complete, and comment on a property's issues from the property record. ### Things to know - Issues display on the property's **Activities** tab. Other activity types aren't available yet. - This is separate from **Open Issues**, which crew leaders use. Learn more in [Open issues](https://guide.youraspire.com/aspire-mobile/docs/en/open-issues). - You can't create an issue from a property in Aspire Mobile. ## Requirements Your user role needs the **Properties** permission in the **Mobile** section of your user role. It's off by default. - *View* – see a property's issues. - *Edit* – everything in View, plus edit, complete, and delete issues and add comments. - *Create* – everything in Edit, plus create properties. If you don't see **Properties**, contact your administrator. ## The Activities tab The **Activities** tab lists open and completed issues on the property. The most recently updated issue is at the top. Each issue shows: - **Type badge** – shows **Issue**. - **Issue number** - **Subject** - **Due date** - **Priority** – High, Normal, or Low. - **Status** – Open or Completed. If the property has no issues, you'll see *No activities available.* ## Steps ### Open an issue 1. Tap **Properties**. 2. Tap the property. 3. Tap **Activities**. 4. Tap the issue. The issue's details display: status, subject, whether the client is included, **Assigned To**, **Regarding**, **Priority**, **Category**, **Due Date**, and **Comments**. If the issue has no comments, you'll see *No comments added.* ![Aspire Mobile issue shows completed site concerns, with Edit, Add, and Complete controls highlighted.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Mobile_Property_Issue_Details_Oct2026.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) ### Edit an issue 1. Open the issue. 2. Tap **Edit** next to **Details**. ![Aspire Mobile issue shows completed site concerns, with Edit, Add, and Complete controls highlighted.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1791996631217.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) 3. Update the fields you need. 4. Tap **Save**. You can change these fields: - **Subject** (required) - **Include client** - **Assigned To** (required) - **Priority** - **Category** - **Due Date** - **Regarding** – learn more in *Change what an issue is regarding*. ![Mobile form for editing issue details with subject, assignee, priority, category, due date, and Save button.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-FYTYE5L2.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) You can't edit the issue’s status. To close an issue, complete it. ### Change what an issue is regarding 1. Open the issue. 2. Tap **Edit** next to **Details**. 3. Tap **Regarding**. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/d82a2248-f33c-4920-94d4-62d27def76ce.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) 4. Tap **Property**, **Opportunity**, or **Work Ticket**. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-SUYW9MDG.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) 5. Search for the record. 6. Tap the record. ### Add a comment 1. Open the issue. 2. Tap **Add** next to **Comments**. 3. Enter your comment in the **Comment** field. 4. To include a photo, tap **Upload**. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Mobile_Issue_Comment_Upload_Partial_Oct2026.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) 5. Tap **Save**. > [!NOTE] > **Note:** You can add one image at a time. An image and a comment post as separate entries. To remove an image before you save, tap the **X** on its thumbnail. ![Issue Comment documents landscape irrigation issues and stressed trees, with garden photo and Save button.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Mobile_Property_Issue_Add_Comment_Oct2026.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A38Z&se=2026-11-13T11%3A16%3A38Z&sr=c&sp=r&sig=XUwL06t1L50Nk3s8IzCvBZVdztHiWqwvSRRvVs8oPf0%3D) Each comment shows who added it and when. Long comments are shortened to four lines. To read a full comment or see an image larger, tap **View full screen**. Scroll down to load older comments. ### Complete an issue 1. Open the issue. 2. Tap **Complete**. The issue stays on the **Activities** tab with a Completed status. ### Delete an issue 1. Open the issue. 2. Tap the three-dot menu. 3. Tap **Delete**. > **Caution:** Deleting an issue removes it from Aspire. You cannot undo this. ## Working offline Aspire Mobile saves the issues on properties you open, so you can view them offline. You can also complete and delete issues while offline. Your changes sync the next time you connect. To learn which fields you can edit offline, see [Working Offline in Aspire Mobile CRM](https://guide.youraspire.com/aspire-mobile/docs/en/working-offline-in-aspire-mobile-crm). ## Result Your changes display on the issue in Aspire. ## Related articles - [View, Edit, and Create Properties](https://guide.youraspire.com/aspire-mobile/docs/en/view-edit-and-create-properties) - [Working Offline in Aspire Mobile CRM](https://guide.youraspire.com/aspire-mobile/docs/en/working-offline-in-aspire-mobile-crm) - [Open issues](https://guide.youraspire.com/aspire-mobile/docs/en/open-issues) - [Using the Properties Module](https://guide.youraspire.com/docs/using-the-properties-module-1)