--- title: "Open Issues" slug: "open-issues" updated: 2026-04-16T13:21:50Z published: 2026-04-16T13:21:50Z canonical: "guide.youraspire.com/open-issues" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Open issues As a crew leader, access the **Open Issues** assigned to you selecting **Issues****a** from the **Navigation Menu.** You can also access the open issues for a specific work ticket from the work ticket details on the **Ticket Schedule** or by selecting a notification from your Alerts screen. ![Open issues list.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1691897310747(2).png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) **Keep in mind:** - Open Issues are filtered in alphabetical order by property name. - The propertyb selected will remain for 24 hours. - You can filter the issues by Property name. All ticketsc are displayed by default. - All displayed issuesa are sorted alphabetically by Property name for ease of navigation. - You receive a notification when issues are assigned to you or comments are made on an issue assigned to you. - After selecting an open issue from the Issues list, you can: - add comments. - add photo attachments. - resolve the issue by selecting **Mark as Complete.** ## Creating a new issue Create a new issue for a work ticket. 1. In Aspire Mobile, tap the **Tickets** icon in the bottom navigation bar. Select the appropriate ticket to open the **Work Ticket Details** screen. 2. Tap **Open Issues**. 3. Tap the **+a** button to access the **Add New Issue** screen. ![List of open issues including incomplete work, injury, and property damage.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Open Issues.jpg?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) 4. Tap **Issue Subject** and select a subject from the list. Tap the arrow in the top left corner to return to the **Add New Issue** screen. 5. Enter a description of the issue in the textbox. 6. **Optional:** You can take a photo or upload an image from the Photos app on your device. 7. Once all the issue information is updated, tap **Add Issue** to add a new issue record to the work ticket. 8. The **Open Issues** list now displays the newly created issue record. > [!NOTE] > Tip > > Even offline, crew leaders can report issues directly to the work ticket. These issues are stored in a queue and are accessible from the **Issues** tab in the bottom navigation bar, even without internet connectivity. When you create a new issue, all assigned contacts receive a notification. ## Issue details overview This is an overview of what you will see after selecting an issue. ![User interface displaying complaint details with options to add comments and mark complete.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Issue details.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) 1. **Issue Subject** - subject created by the author of the issue 2. **Issue #** - unique issue identifier 3. **Mark as complete** - select to resolve an issue 4. **Add comment** - select to go to the add a comment screen 5. **Comment** - view of existing comments. ## **Adding a comment to an issue** 1. Select the open issue from the issues or work details screen to add a comment to an issue. 2. Tap on **Add comment**. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692031925458.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) 3. The **Add New Comment** screen will appear so that you can write a comment and/or upload an image. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692032150732.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) 4. You can take a photo or upload an image from the photos app on your device. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1692032179108.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D) 5. You can also translate comments by selecting **Translate** when online and with your preferred language set in **Settings.** 6. Select **Add comment** to save and be directed back to the **Open Issues** screen. > [!NOTE] > Tip > > You can add comments and complete issues even while offline. Anyone assigned to the issue receives a notification when comments are added or the issue is resolved. ## Resolve a comment Indicate acknowledgment of a comment by marking it as complete after you have selected the issue from the **Open Issues** screen. **![Complaint #2059 details with option to mark as complete and add comments.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Resolve a comment.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A23Z&se=2026-11-13T11%3A06%3A23Z&sr=c&sp=r&sig=9GEQ%2FfQiUNZdw0aW67x9JSehFHuviaUBuZBr5ptTZng%3D)** **Keep in Mind** - You cannot leave a comment once an issue is marked as complete. - You do not need to leave a comment before marking a ticket as complete. - You will receive notifications when a comment is updated on a ticket assigned to you. You can view notifications in your Alerts screen. - The completed status of an issue will also appear in the Aspire application. - You can only view issues associated with work tickets from Yesterday, Today, or Tomorrow when you are offline.