---
title: "Ticket Schedule Screen"
slug: "ticket-schedule-screen"
updated: 2026-04-09T18:41:00Z
published: 2026-04-09T18:41:00Z
canonical: "guide.youraspire.com/ticket-schedule-screen"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket schedule

## Ticket Schedule overview

The Ticket Schedule screen provides a high-level view of all planned work tickets and can be filtered by route or timeframe. Tickets on this screen are listed with the following information:

- Visit start/end time
- Property
- Ticket number
- Service
- Hours
- Status

## Ticket Filters

Use the following filters to sort work tickets.

![The ticket schedule page.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Ticket Schedule Filters(1).png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A29Z&se=2026-11-13T11%3A06%3A29Z&sr=c&sp=r&sig=CkJnOLfPeoibrFiH8RaHc0iRBci8R5gV%2BftRlMq%2FVBA%3D)

1. View work tickets for a specific route using the route filter.
2. Scroll and tap to select an available period in the time frame banner:
  - Unscheduled
    - The Unscheduled Ticket tab provides a universal update applicable to all routes, encompassing time-based and sequence routes. It includes any unscheduled work, such as indirect service tickets or properties linked to the route.
  - Yesterday/Today
  - Today
    - The default view of the **Ticket Schedule** screen.
  - Tomorrow
  - This Week
  - Next Week
    - Tickets you see on the **Ticket Schedule** screen when using the **This Week** or **Next Week** filter will be based on the **First Day of Week** setting configured in the **Administration** menu.

Note

- **This Week** and **Next Week** tabs are not available when offline.
- Only tickets with services in the **Snow** division are displayed when [**Snow Mode**](/beta-release/docs/snow-mode) is on.
- Data will automatically refresh every 15 minutes, or you can pull down to refresh data in the **Unscheduled, Today, Tomorrow, This Week,** and **Next Week** tabs at any time.
- Tickets on the **Yesterday/Today**, **Today**, **Tomorrow**, **This Week**, and **Next Week** tabs are grouped together and separated by each day of the week in chronological order so you can easily see which ticket is expected on which day.

## Ticket sorting

Your tickets will be sorted in the following ways on each tab:

- Tickets scheduled for the day will appear first on the **Ticket Schedule** screen.
- If you started time on a ticket and it is in progress, that ticket will move to the top of the list with a green highlight. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1775759601286.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A29Z&se=2026-11-13T11%3A06%3A29Z&sr=c&sp=r&sig=CkJnOLfPeoibrFiH8RaHc0iRBci8R5gV%2BftRlMq%2FVBA%3D)
- Tickets marked as **Completed** will drop to the bottom of the list. ![A completed ticket.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Complete ticket(1).png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A29Z&se=2026-11-13T11%3A06%3A29Z&sr=c&sp=r&sig=CkJnOLfPeoibrFiH8RaHc0iRBci8R5gV%2BftRlMq%2FVBA%3D)
- If you have stopped working on a job that has already started without completing the ticket will drop to the bottom of the list. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1769138392851(1).png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A29Z&se=2026-11-13T11%3A06%3A29Z&sr=c&sp=r&sig=CkJnOLfPeoibrFiH8RaHc0iRBci8R5gV%2BftRlMq%2FVBA%3D)

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Glossary/image-1692059100761.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A29Z&se=2026-11-13T11%3A06%3A29Z&sr=c&sp=r&sig=CkJnOLfPeoibrFiH8RaHc0iRBci8R5gV%2BftRlMq%2FVBA%3D)

Administration > Configuration > Time Reporting > First Day of Week > Save