As-needed and unscheduled service ticket

Crew Leaders can efficiently manage unplanned work by creating as-needed tickets or adding services directly from the Ticket Schedule or Property screens in Aspire Mobile.

Creating an as-needed ticket

Requirements

• Ensure the Show New Ticket Button in Crew Mobile option is configured in the Aspire web application to access the + buttonfor the selected route.

To create an As-needed/Unscheduled Service ticket: 

1. In Aspire Mobile, tap the Tickets icon in the bottom navigation bar. 
2. Go to the Unscheduled tab. 
3. Choose from:
   1. Tap the + button to open the Create Ticket screen and select a Property to associate with the new ticket or service.
   2. Select an existing Property assigned to your route from the tab to view or add any services or as-needed tickets tied to that property.
4. Generate a new ticket or select an unscheduled service to perform.
5. Tap Create and keep the application open while the ticket records upload.

Results: Upon refresh, the Ticket Schedule screen displays the new ticket or service. 

Once you have created the ticket, you can perform actions typical of other work tickets, such as viewing or adding notes or issues assigned to the ticket, allocating materials, or uploading documents. For more information on these features, see the corresponding bullet points in Work ticket details.