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    Forgot PIN?
    • 06 Oct 2023
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    Forgot PIN?

    • Updated on 06 Oct 2023
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    Article summary

    If you receive an Invalid PINa error message,  do not know, or forgot your PIN, take the following steps:

    • Tap Forgot PIN?1  
    • Enter your account  Email2  , then tap Send email3. Tap OK4  in the Email Sent message that will populate, confirming that you will receive an email containing your PIN if an address is found to be associated with your Aspire user account.

    Keep in Mind 

    • You must contact your administrator to change the PIN associated with your user settings.
    • You will not receive an alert that your email is valid or invalid. So be sure you have entered the correct information.
    • You must be online to reset your PIN using the Aspire Mobile app. 
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