---
title: "Approving Work Tickets"
slug: "approving-work-tickets"
tags: ["Language - English", "Area - Work Tickets", "Industry - Landscaping", "Type - Task (How-To)", "Role - Account Manager", "Role - Branch Manager", "Role - Project Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Role - Sales Rep", "Skill Level - 1 (Beginner)", "Skill Level - 2 (Intermediate)"]
updated: 2025-10-14T15:51:57Z
published: 2025-10-14T15:51:57Z
canonical: "guide.youraspire.com/approving-work-tickets"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Approving Work Tickets

Aspire allows you to require the approval of work tickets by an authorized system user before the work ticket status is set to *Complete*. This requirement is specified for individual services by selecting the *Requires Approval* checkbox on the *Service* screen.

If a user initiates the *Complete* action for a work ticket that requires approval, Aspire will set the status to *Pending Approval* instead of *Complete*.

To approve work tickets, a user must have the *Approve Work Ticket* permission. Approval of work tickets is performed on the *Work Tickets* screen. The approver can establish a work ticket search list that identifies work tickets that are pending approval that they should review and approve by specifying to display work tickets whose *Status* field is set to *Pending Approval*.

After reviewing the work tickets and validating that they should be Complete, they can select the appropriate work tickets, and then choose the *Approve* option from the *Bulk Actions* menu.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/approve_work_tickets.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A13Z&se=2026-11-15T02%3A07%3A13Z&sr=c&sp=r&sig=XZcQumoXiJFmI7dX3gIBVq52AsycHH2EwWoSJie9EOU%3D)The approver can alternatively approve a work ticket from the *Work Ticket* screen by selecting *Approve* from the *More* drop-down menu.

Note:If the account owner completes a work ticket, it will be automatically approved (not the *Pending Approval* status). This behavior can be turned off by selecting the *Disable Automatic Ticket Approval* checkbox on the *Application* tab of the *Administration > Configuration* screen.