---
title: "AR Aging Playbook"
slug: "ar-aging-playbook"
updated: 2025-10-29T20:12:05Z
published: 2025-10-29T20:12:05Z
canonical: "guide.youraspire.com/ar-aging-playbook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AR Aging Playbook

**What are we measuring:** Invoices that are 31 days or more past due.

**Why are we measuring this:** Accounts receivable is the lifeblood of business’s cashflow.

**Scoring:** N/A

**Recreate Metric**: Invoice Module – Receivables. Filter Balance greater than 0. (Make sure you display 31-60, 61-90, 91+, sum these columns).

**False Negatives:**

- Incorrect Invoice Terms - its important to audit terms regularly to ensure aging days match your contract agreements

**Common Issues:**

- Slow payment input (receiving payments and not applying timely)
- Lack of process standardization

**Practical:**

- Utilize Collections Notes ([Using Collection, Invoice, Payment, and Statement Notes](https://guide.youraspire.com/docs/using-collection-invoice-payment-and-statement-notes)) - Track your efforts
- Set standards for when to stop work at a property, when to send to collections
- Get multiple people involved in collection escalations (billing admin, account manager, sales manager, operations manager, branch manager)
- Create multiple lists in invoices tab for various aging days categories (see below for list build ideas)

**Resources**

- [Navigation in Receivables](https://guide.youraspire.com/docs/video-608-invoicing-navigation-in-receivables)
- [How to Set Up Aspire to Email Invoices to Customers](https://guide.youraspire.com/docs/how-to-set-up-aspire-to-email-invoices-to-customers)
- [Bulk Emailing Your Customers with Aspire](https://guide.youraspire.com/docs/bulk-emailing-your-customers-in-aspire)
- See below for Sample AR Process

**Sample AR process**

- Aging Day 0 - Invoice sent
- Aging Day 30 - Resend original Invoice - Create template saved in text editor and use for bulk email language. Utilize list in Invoices tab
- Aging Day 40 - Accounts Receivable Outreach - first phone call
- Aging Day 45 - Increase language intensity - bulk email
- Aging Day 50 - Account Manager Outreach - Email/Phone Call Services Stop
- Aging Day 60 - Email - From Branch Manager - Reference Stopping Services in 30 days
- Aging Day 70 - Accounts Receivable Outreach - first phone call
- Aging Day 80 - Branch Manager Call
- Aging Day 89 - Sales Manager Final Call
- Aging Day 90 - Services Stop
- Aging Day 100 - Accounts Receivable Final Call
- Aging Day 110 - Bulk Email Final Message
- Aging Day 119 - Branch Manager Final Call
- Aging Day 120 - Send to Collections

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/ar-aging-playbook-image-iry7ctlz.png?sv=2026-02-06&spr=https&st=2026-11-15T02%3A53%3A30Z&se=2026-11-15T03%3A53%3A30Z&sr=c&sp=r&sig=lluy3UW0lg6XqwGGCsUQ%2FUUbgZ%2BPHOfVsjOqbiX89d4%3D)