--- title: "Canceling Work Tickets" slug: "canceling-work-tickets" tags: ["Language - English", "Area - Work Tickets", "Industry - Landscaping", "Type - Task (How-To)", "Role - Account Manager", "Role - Branch Manager", "Role - Project Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Role - Sales Rep", "Skill Level - 1 (Beginner)"] updated: 2026-01-14T00:54:34Z published: 2026-01-14T00:54:34Z canonical: "guide.youraspire.com/canceling-work-tickets" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Canceling Work Tickets ## Overview You can take more steps to track and manage work tickets canceled individually and in bulk by choosing to require a cancellation reason. This will give you more insight and help you improve work ticket workflows. ## Requirements You must meet these requirements to use this feature: - You must have system administrator permissions to create and require canceled reasons. - You must have a **Work Ticket Canceled Reason** created before you can add or require it on a canceled work ticket. You will not have the option to cancel a ticket if there are no active canceled reasons. - You must have the **Cancel Work Ticket** permission to view the option to cancel a work ticket. - You must check **Require Reason for Work Ticket Cancellation** to ensure all users provide a cancellation reason before a work ticket cancellation is confirmed. - You must have the **View Reports** and the **View Drill Down Reports - Work Ticket Visits** permissions to view the Work Ticket Visits report. - You must have the **View Reports** and **View Audit Report** permissions to view the Work Ticket Audit report. ## Configuration ### Create Work Ticket Canceled Reasons Before switching this feature on, you will first need to have at least one active **Work Ticket Canceled Reason** created by taking these steps: 1. Go to **Administration > Application > Lists > Work Ticket Canceled Reason.** ![Application interface displaying various lists including Work Ticket Canceled Reason section.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Work Ticket Cancellation List(2).png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) 2. Select **New** to create a new reason or choose an existing reason requiring changes. ![Interface showing the 'Work Ticket Canceled Reason' with a 'New' button highlighted.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Create New Work Ticket Canceled Reason(1)(1).png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) 3. Add a new reason or modify an existing one and select **Save.** ![Form for entering a reason to cancel a work ticket in an application interface.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Save New Work Ticket Canceled Reason(1)(2).png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D)![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/work-ticket-cancellation-image-08ilrj4q.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) > [!NOTE] > Note > > - On the Work Ticket Canceled Reason details page, you can enter a reason between 1 and 50 characters in the required **Reason** field. > - You can deactivate **Work Ticket Canceled Reasons** that are not in use. For example, if you have a reason titled “Weather” and another one “Rain,” you might decide to deactivate “Weather” in favor of “Rain.” Deactivating a canceled reason will not affect work tickets with that reason already applied. > - Once you create a **Work Ticket Cancellation Reason,** it will be available but not required when you cancel a work ticket. You can cancel a work ticket from the following: > - **Work Ticket details page: Work Ticket > Work Ticket details page > three-dots menu > Cancel** > - **Opportunity - Work Ticket details page: Opportunities > Opportunity details page > Opportunity Work Tickets > Work Ticket details page >** **three-dots menu > Cancel** > - **Work Tickets: Work Tickets > Bulk Action > Cancel** > - **Opportunities Work Tickets: Opportunities > Opportunity Work Tickets > Bulk Actions > Cancel** ### Managing Work Ticket Canceled Reasons All created work ticket canceled reasons can be managed from the search list page. You can filter, sort, display, and group by **Reason**, **Status**, and the **In-Use** fields. Like most search lists in Aspire, you can save, print, export, and customize your search lists using the following options: **Save As, My Default, Reset Advanced Search, Print Screen, Export to Excel (Current View)**, and **Export to Excel (All Fields)**. The **In-Use** column displays a checkmark next to the canceled reason when the reason has been selected for use, whether the reason is active or inactive. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/work-ticket-cancellation-image-5mfsu2cb.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) ### Requiring Reasons for Work Ticket Cancelation As a system admin, you must check **Require Reason for Work Ticket Cancelation** to ensure all users provide a cancellation reason before a work ticket cancellation is confirmed. Take these steps to activate this feature: 1. Go to **Administration** **> Configuration > Application > Require Reason for Work Ticket Cancellation.** 2. Select **Save**. ![Configuration settings for work tickets, highlighting required reason for cancellation option.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Require Reason for Work Ticket Cancellation(1)(1).png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) > [!NOTE] > Note > > Before activating this feature, you must have at least one active **Work Ticket Canceled Reason** saved. This feature will automatically deactivate if no active ticket canceled reasons are available due to deletion or tickets being marked inactive. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/work-ticket-cancellation-image-x5xmhlm7.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) ## ### Canceling Work Tickets in bulk You can cancel work tickets in bulk for a specific opportunity by selecting the **Bulk Actions** menu and choosing **Cancel** from the Opportunity Work Tickets section on your Opportunity**.** ![List of work tickets for Alora's Place with estimated hours and invoice types.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Bulk Cancel Tickets from Opportunity(1).png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) You can cancel work tickets for multiple opportunities or the same opportunity by selecting the **Bulk Actions** menu from the Work Tickets search list on the **Main Menu**. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/completing-vs-canceling-work-tickets-image-o5mc8wlc.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) Before confirming, the highlighted number of select work tickets to be canceled in bulk is displayed on the **Cancel Work Tickets** dialog. ![Confirmation prompt for canceling four selected work tickets with date and reason options.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Cancel Number of Tickets.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A22Z&se=2026-11-15T02%3A17%3A22Z&sr=c&sp=r&sig=9o8C7D2MnXRb5YU032D%2BWSPIyAz%2BQqpN4KlOyWRS1uI%3D) > [!NOTE] > Note > > - When canceling work tickets in bulk, you will not receive a message informing you which tickets cannot be canceled. > - You can uncancel work tickets only if your system is not set to adjust revenue variance. ## Search Lists and Reports The **Canceled Work Ticket Reason** is a search field that can be filtered, displayed, sorted, and grouped on the following search lists and reports: - **Work Ticket** search list - **Opportunity Work Ticket** search list - **Work Ticket Visits** report - Only active **Work Ticket Canceled Reasons** will appear on the report. - You can filter, display, sort, and group information using the **Work Ticket Canceled Reason** field**.** - **Work Tickets Audit** report ## Related - [Completing vs Canceling Work Tickets](/completing-vs-canceling-work-tickets.md)