---
title: "Commercial Clean: Setting Up Aspire Mobile on Mobile Devices"
slug: "commercial-clean-setting-up-aspire-mobile-on-mobile-devices"
tags: ["Language - English", "Product - Aspire Mobile", "Industry - Clean", "Type - Task (How-To)", "Role - Branch Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Skill Level - 1 (Beginner)"]
updated: 2025-10-08T20:01:42Z
published: 2025-10-08T20:01:42Z
canonical: "guide.youraspire.com/commercial-clean-setting-up-aspire-mobile-on-mobile-devices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Commercial Clean: Setting Up Aspire Mobile on Mobile Devices

## **Purpose**

This article will show you how to set up Aspire Mobile on mobile devices as well as how to approve the new devices to gain access to Aspire.

*Aspire Mobile* is supported on iOS 15.8 or greater or Android V11 or greater.

When a new mobile device is assigned to a Route Leader, Cleaner, or Subcontractor, there are several set up steps that need to be performed so they can use *Aspire Mobile* in the field.

After a Route Leader is set up in Aspire, set up their device to make sure when they use *Aspire Mobile*, they have no device limitations.

📑 Knowledge Base Reference: To learn more about device and operating system version requirements [read this article](https://guide.youraspire.com/docs/aspire-recommended-and-minimum-requirements).

## **Set Up for Android Devices**

### **Download and Install Aspire Mobile**

To use *Aspire Mobile* on mobile devices, it must be downloaded from the Play Store for Android products; search for *Aspire Mobile* and download.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-uw4w46q5.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

### **Enabling Location**

For Android devices, location is enabled from *Settings,* but when logging into *Aspire Mobile* for the first time *c*an be enabled. The settings for Android devices vary widely, but the example below shows how to set location service for an Android device with a *Galaxy S23*.

### **Enabling Camera**

Camera use and *Aspire Mobile* can be turned on in the app, when you go to use the camera for the first time.

Navigate to a section that has the camera icon, like when updating *Issues*, and select *Upload Image*. Your mobile device will run through camera permission verification, which allows you to use your camera inside of *Aspire Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-xrlhtar1.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

## **Set Up For Apple Devices**

### **Download and Install Aspire Mobile**

To use Aspire Mobile on mobile devices, it must be downloaded from the App Store for Apple devices. Search in the App Store for *Aspire Mobile* and download.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-v0ab9opb.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

Apple devices will prompt users to provide access to camera, location and storage for *Aspire Mobile* to function properly once you’ve logged in. You can verify what is enabled and make any changes after downloading the app.

### **Enabling Location**

For *Aspire Mobile* to recognize a cleaner's location when they clock in or out, or record time on a job, location services must be enabled.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-w3b4vqrj.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

Once you have logged into *Aspire Mobile* on your first log in, you will be prompted to enable Location Services. Select *Allow While Using App*.

### **Enabling Camera**

Camera access can be enabled inside of *Aspire Mobile* with the first time you take a photo. In the example below, you can head to *Issues* and select *Take a Photo*. The permission prompt will appear and you can authorize the use of your camera while using the app by selecting *OK*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-9u82i8zn.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

## **Offline Mode**

Once the device is fully set up, Cleaners can clock in and use *Aspire Mobile* in offline mode.

This means that if your cleaners service a site that does not have access to WIFI or Cellular service, when they move to a location that does, their data and actions made in Aspire will be updated in the app.

📌 Note: A common issue that can occur is a Time Entry Conflict caused by overlapping times. This issue typically occurs when a Route Leader or Cleaner clocks in or out of the app in offline mode.

Aspire will not see this information until the next time they connect to the internet, but if office personnel adjusts their time in the meantime, the next time they send data to Aspire it will cause a confliction of the two sets of time.

Best practice is not to adjust employee time directly affected by current offline time, until the offline time is pushed to Aspire.

## **Troubleshooting Location and Camera Permissions in Settings**

If for any reason you’ve declined permission for *Location* and *Camera* inside of *Aspire Mobile*, you can head to settings and turn them on manually.

### **For Android Users**

- Navigate to *Aspire* *Mobile*, and open your permissions to review *Settings*.
- Select *Apps* ➡️*App Management* ➡️ *Aspire Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-546kie02.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

- Select *Camera*, and manually choose *While using the app*. This makes sure that your cleaners can use their camera to capture images for their jobs, as needed inside of *Aspire Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-uta1mj4p.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

You can also manually turn on Location Services for *Aspire Mobile* to recognize a cleaner’s location when they clock in or out, or record time on a job.

- Select *Location*, and then choose *Allow all the time.* This helps with accurate clock-in locations, travel time, and overall tracking.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-wj6v9upf.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

### **For Apple Users**

*Location Services* are enabled from the device *Settings* screen on your Apple device.

- Navigate to *Settings* ➡️ *Aspire Mobile* ➡️ *Location* ➡️ Choose *While Using App* or *Always*.

Then, set the camera settings for the app in the same screen.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-h32me2nk.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

Next, review your camera and photo settings. You can allow the sharing of your photos if you take photos and need to access your photo album to upload into notes or issues within Aspire, and the radio button next to *Camera* should be turned on.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-g1ce8qvn.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

This makes sure you can also use your camera in the app for automatic upload of images after they are taken.

### **Spanish Mode**

You have the ability to set your default language to Spanish for Apple users. Aspire can display certain parts of the *Aspire Mobile* app in Spanish.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-m72cr1cn.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

You then can work with your Route Leaders or Cleaners to approve their devices now their settings are updated!

## **Device Approval for Aspire Mobile Users**

Once the device services have been set up correctly, proceed with assisting your team logging in to *Aspire Mobile* for the first time. Any user that logs into *Aspire Mobile*, such as a *Route Leader* or *Lead Cleaner*, means that they should be set up as an employee contact with a user profile under *Users* in *Administration*.

✅Your Route Leaders/Lead Cleaners should also have the *Crew Leader* permission added to their *User Role*.

📑Knowledge Base Reference: To learn more about users, read *Creating an Employee Contact* [here](https://guide.youraspire.com/docs/creating-an-employee-contact-in-aspire).

You should follow these steps if your system requires device authorization before initial log-in to Aspire.

- While coordinating with the system administrator, your Lead Cleaner should launch *Aspire Mobile*. To log in to the system for the first time, they will enter the email address, password, and company code supplied by the system administrator.
- They will also enter a name for the device to uniquely identify it among all the other devices in the company.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-leofr5b6.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

- After the Route Leader enters their credentials, and presses the *Authorize* button, the screen will display *Your device authorization request has been sent*. *You will be notified when your request is approved.*

*![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-1s5ltc7u.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)*

- You will need to access Aspire and approve the device in *Devices.*
- Go to your *Profile Icon* and then *Administration*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-s1vcp4nk.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

- Once in *Administration*, click *User Management* ➡️ *Devices* and locate the Route Leader's device.
- Check the box under the *Active* column to prompt confirmation before enabling the device access to *Aspire Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-5raqnvjj.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

- The other option to approve devices is through email. Once a user requests access to Aspire Mobile, administrators will receive a device approval email.

Here's an example of what this device approval email will look like:

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-tgvavdju.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

- After setting the device to *Active* or approving the device through email, you can instruct the Route Leader to press the *Refresh* button in *Aspire Mobile*. They can now log in on their device and use *Aspire Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-fiouc6z4.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

## **Resetting Aspire Mobile on your Mobile Device**

For users that have either Apple and Android devices, simply deleting *Aspire Mobile* and reinstalling *Aspire Mobile* on your device will reset its configuration so you can log in again and get reauthorized if your system required device approval.

Here's the steps to delete the *Aspire Mobile* app on an Android device:

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-qhbuj4a1.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

For Apple devices, to delete an app, simply long press on the home screen to get your icons into *Edit* mode and select the *Subtraction* icon to confirm deletion of *Aspire Mobile*:

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/commercial-clean-setting-up-aspire-mobile-on-mobile-devices-image-qzpn5zb5.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A57%3A21Z&se=2026-11-15T02%3A57%3A21Z&sr=c&sp=r&sig=%2Btnd80wu4C9gFrUssNhAphBWUEe3nzgYPawOifcGWKs%3D)

Reasons that a device might need to be reauthorized are if a device was deactivated in Administration. *System Administrators* have access to *Manage Devices* and *Manage Users* where they can manually deactivate individual devices.

You can also reinstall *Aspire Mobile* when you need to assign the device to a different Route Leader.