---
title: "Crew Mobile - Visibility of Create New Ticket Functionality "
slug: "crew-mobile-visibility-of-create-new-ticket-functionality"
updated: 2026-04-24T19:07:27Z
published: 2026-04-24T19:07:27Z
canonical: "guide.youraspire.com/crew-mobile-visibility-of-create-new-ticket-functionality"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Crew Mobile - Visibility of Create New Ticket Functionality

> [!WARNING]
> **This is legacy content**
> 
> The Crew Mobile app has been replaced by the Aspire Mobile app. If you’re a new customer, refer to our documentation about Aspire Mobile.

With access to the schedule board and the permission to *Edit Route* or *View Route* enabled under your Aspire account, you can control who within the Crew Mobile app can create a new ticket in the application by either restricting or allowing the visibility of the *Create New Ticket* button in the *Crew Mobile* app.

## Requirements

- Read-only or full access to the *Schedule Board.*
- Enable View New Ticket Button in Crew Mobile.
- Must have *View Routes* permission.

## How to Enable or Disable Feature

1. Go to the Scheduling module.
2. Click on the *More Actions* menu.
3. Select Manage Routes. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Manage%20Routes.png?sv=2026-02-06&spr=https&st=2026-11-15T00%3A57%3A29Z&se=2026-11-15T01%3A57%3A29Z&sr=c&sp=r&sig=mNSTH8CyT7LZ9l28JYU08erxmLF0Uzfs%2F5brv28hiUA%3D)

1. Choose a Route.   
![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Select%20Route.png?sv=2026-02-06&spr=https&st=2026-11-15T00%3A57%3A29Z&se=2026-11-15T01%3A57%3A29Z&sr=c&sp=r&sig=mNSTH8CyT7LZ9l28JYU08erxmLF0Uzfs%2F5brv28hiUA%3D)

1. Select the Show New Ticket box to allow crew leaders the option to create new tickets in Crew Mobile.

If a user does not see this option in Crew Mobile that means that the function is not enabled for their route in Crew Mobile. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Enable%20Show%20New%20Ticket%20Button%20in%20Crew%20Mobile.png?sv=2026-02-06&spr=https&st=2026-11-15T00%3A57%3A29Z&se=2026-11-15T01%3A57%3A29Z&sr=c&sp=r&sig=mNSTH8CyT7LZ9l28JYU08erxmLF0Uzfs%2F5brv28hiUA%3D)

1. Uncheck the Show New Ticket box to hide the option to create new tickets in the Crew Mobile app.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Uncheck%20Show%20New%20Ticket%20Button%20in%20Crew%20Mobile(3).png?sv=2026-02-06&spr=https&st=2026-11-15T00%3A57%3A29Z&se=2026-11-15T01%3A57%3A29Z&sr=c&sp=r&sig=mNSTH8CyT7LZ9l28JYU08erxmLF0Uzfs%2F5brv28hiUA%3D)