---
title: "Customer Issues"
slug: "customer-issues"
tags: ["Language - English", "Industry - Landscaping", "Type - Concept", "Role - Branch Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Skill Level - 1 (Beginner)"]
updated: 2023-10-27T17:00:03Z
published: 2023-10-27T17:00:03Z
canonical: "guide.youraspire.com/customer-issues"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Issues

There are two *Customer Issues* that show the number of customer issues for which you are responsible. The following customer issue widget will appear on the *Dashboard* by default and allow you to view *Open, Created*, and *Completed* issues from the last 30 days. It also gives you the option to add new issues. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1698421949256.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A22Z&se=2026-11-13T11%3A16%3A22Z&sr=c&sp=r&sig=q3YzZx2X2POWzJQhrSZPWesaT2L1ur1GZgYIS7xRsPc%3D)

*You can also* add *Customer Issues* as a *KPI and Insights* widget to the *Dashboard,* which gives you the ability to configure the date range. View the [Customer Issues Insight Quick Start Guide](https://guide.youraspire.com/may-2021/docs/customer-issues-insight-quick-guide ) to see how to configure this KPI Insight. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1685206419381.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A22Z&se=2026-11-13T11%3A16%3A22Z&sr=c&sp=r&sig=q3YzZx2X2POWzJQhrSZPWesaT2L1ur1GZgYIS7xRsPc%3D)

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1685206804368.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A22Z&se=2026-11-13T11%3A16%3A22Z&sr=c&sp=r&sig=q3YzZx2X2POWzJQhrSZPWesaT2L1ur1GZgYIS7xRsPc%3D)

| Screen Element | Description |
| --- | --- |
| KPI or Insight Type | When creating a new KPI element for display, this field allows you to choose one of the KPI types and determines which view is used for accepting KPI parameters. When editing an existing KPI element, this field is read-only. |
| KPI or Insight Name | Allows you to specify the name of the KPI element that will be displayed in the *KPI* section on the *Home* page. |
| Date Range | By default, the date range set for *Open* customer issues will reflect the *Last 30 Days.* You can update this field to reflect one of the available options within this field. The number of *Created* and *Completed* days cannot be modified and will reflect the last 30 days. |

  

- **Open Issues**- issues assigned to or created by you and open issues from the property account owner and the production manager.
- **Created** - issues that were created in the last 30 days.
- **Completed** - issues you were assigned that were completed in the last 30 days.

Clicking on an *Open*, *Created,* or *Completed* numerical value will direct you to the Activity search list displaying an Issue Activity type filter. Click on the issue to view the drill down.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1685207739952.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A16%3A22Z&se=2026-11-13T11%3A16%3A22Z&sr=c&sp=r&sig=q3YzZx2X2POWzJQhrSZPWesaT2L1ur1GZgYIS7xRsPc%3D)