Electronic Payment Screen

The Electronic Payment screen is available by clicking electronic payments on the Payments Search List screen whose status is Pending or Error.

This screen provides two tabs – the Payment tab and the Transaction History tab – described below.

Payment Section

The Payment tab pictured above provides general information about the payment that was initiated. The following table described the information provided.

Element	Description
Billing Name	Name of the contact whose payment information was used to initiate the payment.
Billing Email	Email address for the contact.
Billing Street Address, City, State, Zip	Mailing information for the contact.
Payment Date	The date on which the payment was initiated.
Payment Status	The status will be either Pending, Error, Voided, or Refunded. If the status is Error, Voided, or Refunded, Aspire provides the Information icon. If the user hovers the cursor over this icon when the status is Error, Aspire displays a further explanation of the error as provided by CardConnect. Sample error descriptions include, “Invalid Username/Password”, “Invalid Token”, “Insufficient Funds” and “Routing Number Not Found”, etc.
Payment Method	Identifies the payment method selected when the payment was initiated.
Payment Total	Shows the total amount of the payment including transaction fee.
Authorized By	Displays the name of the person who was logged into Aspire to initiate the transaction.
Order #	The number generated by Aspire and assigned to the transaction to uniquely identify it in Aspire.
Reference #	The number returned by CardConnect to identify the transaction within the payment system.
Invoices Section	Grid providing a list of invoices to be paid by the electronic transaction.

Transaction History Section

The Transaction History tab provides a record of the payment, void, or refund transactions.

The following table describes the columns on this tab.

Element	Description
Type	Transaction type. Possible values: Authorize, Refund, or Void.
Status	Status of the transaction attempt. Possible values: Pending or Error.
User	Name of the user who initiated the transaction.
Date	The date on which the transaction was initiated.
Request	This column is only displayed for logged-in users having System Admin permission. The value in this field can be shared with AspireCare for assistance in troubleshooting failed electronic payments.
Response	This column is only displayed for logged-in users having System Admin permission. The value in this field can be shared with AspireCare for assistance in troubleshooting failed electronic payments.
Send/Resend Email Receipt	Click on the kebab menu on the right end of the transaction history line item and click Send/Resend Receipt for an invoice. This option is not available if the invoice has a payment status of Success.
View Email History	Click on the kebab menu on the right end of the transaction history line item and click View Email History to view a record of emails associated with the Email History.