Electronic Payment Screen Reference

Overview

The Electronic Payment screen displays the details of an electronic payment and its transaction history. You can open this screen by selecting an electronic payment on the Payments tab, or select the Electronic Payment Log tab.

Electronic payment log showing successful transaction details and invoice information.

Things to know

The Request and Response columns in the Transaction History section are only visible to users with System Admin permission.
You cannot void a payment with a Refunded status or a payment that the bank has already processed. For more information on this topic, see refunding electronic payments.

Payment section

The Payment section displays general information about the payment that was started. The following table describes each field.

Field	Description	Behavior / Notes
Billing Name	The name of the contact whose payment information was used to start the payment.
Billing Email	The email address for the contact.
Billing Street Address, City, State, Zip	The mailing address for the contact.
Payment Date	The date the payment was initiated.
Payment Status	The current status of the payment.	Possible values: Pending, Error, Voided, or Refunded. When the status is Error, Voided, or Refunded, Aspire displays an info icon. Hover over this icon to see a description of the error from Fiserv. Examples include "Invalid Username/Password," "Invalid Token," "Insufficient Funds," and "Routing Number Not Found."
Payment Method	The payment method selected when the payment was initiated.
Payment Total	The total amount of the payment.	Includes the transaction fee.
Authorized By	The name of the person who was logged into Aspire when the transaction was initiated.
Order #	The number Aspire generates and assigns to the transaction.	This number uniquely identifies the transaction in Aspire.
Reference #	The number returned by CardConnect for the transaction.	This number identifies the transaction within the payment system.
Invoices	A grid that lists the invoices included in the electronic payment.

Transaction history section

The Transaction History section provides a record of payment, void, or refund transactions for the electronic payment.

Transaction history showing an example error for an electronic payment

The following table describes each column and action available in this section.

Field	Description	Behavior / Notes
Type	The transaction type.	Possible values: Authorize, Refund, or Void.
Status	The status of the transaction attempt.	Possible values: Pending or Error.
User	The name of the user who initiated the transaction.
Date	The date the transaction was initiated.
Request	Technical data about the payment request sent to Fiserv.	Only visible to users with System Admin permission. To troubleshoot failed electronic payments, share this value with AspireCare.
Response	Technical data about the response returned from Fiserv.	Only visible to users with System Admin permission. To troubleshoot failed electronic payments, share this value with AspireCare.
Send/Resend Email Receipt	Sends or resends a payment receipt email for the transaction.	Select the three-dot icon at the end of the transaction line item to open the action menu, then select Send/Resend Receipt.
View Email History	Opens the Email History to view a record of emails sent for this transaction.	Select the three-dot icon at the end of the transaction line item to open the action menu, then select View Email History.