What are we measuring: Time Range: All time - Work tickets in pending approval status divided by the number of active branches in your system.
Why are we measuring this: This helps us identify work that can be invoiced once approved.
Scoring: 0-50, 51-100, 100+
Recreate Metric: Work Ticket Module – Filters: Status in Pending Approval
False Negatives:
- N/A
Common Issues:
- Tickets were completed but never approved
- No one is monitoring this list to be sure tickets are getting approved on a daily basis
Practical:
- Turn this list into a dashboard and view every day
- Account/Ops managers should be involved in this process and understand that this holds up the invoicing process- the longer the tickets sit in Pending Approval, the longer it takes for you to get paid
Resources: