---
title: "File types supported for uploads"
slug: "file-types-supported-for-uploads"
tags: ["Language - English", "Industry - Landscaping", "Type - Concept", "Role - Branch Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Role - Sales Rep", "Role - Account Manager", "Skill Level - 1 (Beginner)"]
updated: 2025-10-17T14:21:59Z
published: 2025-10-17T14:21:59Z
canonical: "guide.youraspire.com/file-types-supported-for-uploads"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# File types supported for uploads

## Supported file types for uploads

To reduce the risk of malicious file uploads, Aspire limits which file types are supported across the system. These restrictions were first introduced as part of our ongoing platform security improvements.

This article outlines the file types that are currently allowed. You can use this as a reference when uploading attachments to Items like opportunities, work tickets, Properties, and invoices.

Note:

If your organization requires a file type that isn’t listed below, contact AspireCare to request a review.

---

## Commonly allowed file types

The table below includes the most common document, image, and media file types you can **successfully** upload.

| File extension | File type | Notes |
| --- | --- | --- |
| .ai | Adobe Illustrator artwork |  |
| .aif | Audio Interchange Format |  |
| .avi | Video file |  |
| .avif | Image (AV1 format) | Modern compressed image format |
| .bmp | Bitmap image |  |
| .csv | Comma-separated values | Useful for data exports/imports |
| .dib | Device-independent bitmap |  |
| .doc | Microsoft Word document | Legacy format |
| .docx | Microsoft Word (OpenXML) |  |
| .dwg | AutoCAD drawing | Used in design/build plans |
| .emf | Windows Enhanced Metafile | Vector graphic format |
| .eml | Email message | Same as .msg |
| .gdoc | Google Docs link | Links only; not file content |
| .gif | Graphics Interchange Format |  |
| .gsheet | Google Sheets link |  |
| .gslides | Google Slides link |  |
| .heic | High Efficiency Image (HEIC) | Used by iPhones |
| .heif | High Efficiency Image File |  |
| .htm, .html | Webpage file | Safe static formats only |
| .ics | iCalendar format | Useful for event scheduling |
| .jpeg, .jpg, .jfif, .jp2 | JPEG image formats | Includes variants |
| .json | JavaScript Object Notation | Useful for integrations |
| .mov | QuickTime video |  |
| .mp3 | MPEG-3 audio |  |
| .mp4 | MPEG-4 video |  |
| .msg | Outlook email message |  |
| .odt | OpenDocument Text | LibreOffice, OpenOffice |
| .oxps | OpenXPS document | Fixed layout format |
| .pdf | Portable Document Format | Most common attachment type |
| .png | Portable Network Graphics | Lossless image format |
| .ppt | PowerPoint presentation | Legacy format |
| .pptx | PowerPoint (OpenXML) |  |
| .pub | Microsoft Publisher |  |
| .rtf | Rich Text Format |  |
| .svg | Scalable Vector Graphics | Web-friendly vector format |
| .txt | Plain text |  |
| .xls, .xlsx | Excel spreadsheet |  |

## Blocked file types

Files that contain code, executable content, or sensitive configuration data are blocked for security reasons. This includes:

- `.exe`, `.bat`, `.com` - Executable files
- `.js`, `.php`, `.asp`, `.aspx` - Web/server-side code
- `.dll`, `.sh`, `.sql` - Scripts and binaries
- `.key`, `.pem`, `.crt` - Certificate files
- `.tmp`, `.partial`, `.download` - Incomplete or temporary files

---

## Why some formats are excluded

In general, we block file types that pose high security risks or are unlikely to be relevant in landscape, construction, or back-office workflows. If you encounter a specific file type that your team uses regularly but isn't supported, we recommend converting it to a common supported format, such as `.pdf`, `.docx`, or `.xlsx`.

---

## Need help?

If you're unsure about whether a file will upload successfully or if you encounter an error, contact the AspireCare support team by [submitting an AspireCare](https://guide.youraspire.com/docs/guidelines-to-submitting-an-aspirecare-ticket) ticket. We're happy to work with your team to review potential use cases and advise on next steps.

**Represented Item:** Individual items in the item catalog (material, labor, sub, equipment, other) established in Aspire Admin.

**Location in Aspire:** Administration screen > Manage Items icon under Estimating

**Represented Item:** Properties established in Aspire

**Location in Aspire:** Properties icon in the Aspire Navigation Bar