---
title: "Open Work Tickets Through Today Playbook"
slug: "open-work-tickets-through-today-playbook"
tags: ["Language - English", "Area - Work Tickets", "Industry - Landscaping", "Type - Reference", "Role - Branch Manager", "Role - Controller", "Role - Scheduler", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Skill Level - 1 (Beginner)"]
updated: 2025-11-18T17:50:41Z
published: 2025-11-18T17:50:41Z
canonical: "guide.youraspire.com/open-work-tickets-through-today-playbook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open Work Tickets Through Today Playbook

**What are we measuring:** Time Range: All time - Work tickets in open status with an anticipated start date in the past through today divided by the number of active branches in your system.

**Why are we measuring:** Identify work that should have already been scheduled based on our anticipated start date. This prevents your company from possibly forgetting work that has been sold.

**Scoring:** 0-50, 51-100, 100+

**Recreate Metric:** Work Ticket Module – Filters: Status in Open, Anticipated Start Date through today

**False Negative:** Service schedules were never set for that occurrence number, this results in an anticipated start date for the first of the contract

**Common Issues:**

- Subcontractor tickets are overlooked to be scheduled until the vendor invoice is received
- Service Schedules are set causing all tickets to be for the first day of the contract until scheduled
- Contract is won but client ultimately decides no and the opportunity isn’t cleaned up

**Practical:**

- Set up service schedules
- Bulk change start dates on services that will occur in the future

**Resources:**

- [Work Ticket System Clean Up Workflow](https://guide.youraspire.com/docs/work-ticket-system-clean-up-workflow)
- [Service Schedules](https://guide.youraspire.com/docs/understanding-the-equipment-tab-in-administration#using-the-service-schedule-screen)
- [Year One Journey- WTM Webinar Registration](https://guide.youraspire.com/docs/live-training-and-webinar-calendars)
- [Life Cycle of a Work Ticket](https://guide.youraspire.com/docs/using-the-work-tickets-module#work-ticket-lifecycle)