---
title: "Pending Approval Playbook"
slug: "pending-approval-playbook"
updated: 2025-10-16T14:50:11Z
published: 2025-10-16T14:50:11Z
canonical: "guide.youraspire.com/pending-approval-playbook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pending Approval Playbook

**What are we measuring:** Time Range: All time - Work tickets in pending approval status divided by the number of active branches in your system.

**Why are we measuring this:** This helps us identify work that can be invoiced once approved.

**Scoring:** 0-50, 51-100, 100+

**Recreate Metric:** Work Ticket Module – Filters: Status in Pending Approval

**False Negatives:**

- N/A

**Common Issues:**

- Tickets were completed but never approved
- No one is monitoring this list to be sure tickets are getting approved on a daily basis

**Practical:**

- Turn this list into a dashboard and view every day
- Account/Ops managers should be involved in this process and understand that this holds up the invoicing process- the longer the tickets sit in Pending Approval, the longer it takes for you to get paid

**Resources:**

- [Work Ticket System Clean Up Workflow](https://guide.youraspire.com/docs/work-ticket-system-clean-up-workflow)