--- title: "Reviewing Snow Work Tickets Pending Approval" slug: "reviewing-snow-work-tickets-pending-approval" tags: ["Language - English", "Area - Work Tickets", "Industry - Snow", "Type - Task (How-To)", "Role - Branch Manager", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Skill Level - 2 (Intermediate)"] updated: 2026-11-13T19:44:04Z published: 2026-11-13T19:44:04Z canonical: "guide.youraspire.com/reviewing-snow-work-tickets-pending-approval" excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Reviewing Snow Work Tickets Pending Approval ## Overview After each snow event, review your Per Service and T&M snow tickets before they're invoiced. A quick review catches the most common snow billing problems: a seasonal ticket completed too early, missing materials, the wrong depth range, a storm that ended early, or T&M hours that ran high. When everything checks out, approve the tickets so they can be invoiced. Set a regular time to do this review, such as the morning after each storm or once a week during the season. ### Things to know - A completed ticket only goes to **Pending Approval** when its service is marked **Requires Approval** in the service catalog. Mark your Per Service and T&M snow services **Requires Approval** so their tickets come here for review. It’s optional for seasonal services. For more information, visit [Setting Up Snow Services](/docs/snow-season-setup). - When the property's account owner completes a ticket, Aspire approves it automatically and it skips Pending Approval. To stop that, select **Disable Automatic Ticket Approval** in **Administration > Configuration**, on the **Application** tab. - Approving a ticket marks it **Complete**, and its invoice becomes available in the Invoicing Assistant. Subcontractor auto expenses don’t wait for approval. They reach the Purchasing Assistant once the subcontractor’s time is accepted and the ticket is in Pending Approval or Complete. - Seasonal (Fixed Payment) tickets stay open all season, so they shouldn't be in this review. If one shows up, it was completed too early. ## Requirements - To approve tickets, you need the *Approve Work Ticket* or *System Admin* permission. - To uncomplete tickets, you need the *Complete Work Ticket* permission. - To apply a partial occurrence, you need the *Partial Occur* permission and either *Full Access to Schedule Board*, *Read Only Access to Schedule Board*, or *System Admin*. - You can only approve, complete, or uncomplete tickets in a month that isn't closed. ## Steps Work through these sections in order after each snow event. Each one uses the Work Tickets screen. ### Find the tickets to review 1. Go to the **Work Tickets** module. 2. Open a saved list filtered to snow tickets in **Pending Approval**, or add two filters: **Status** in *"Pending Approval"* and **Division** in *"Snow."* ![Filter dialog showing Status set to Pending Approval and Division set to Snow.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Screenshot 2026-10-22 121700.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A44Z&se=2026-11-15T02%3A07%3A44Z&sr=c&sp=r&sig=hSIENdDfNbKQhcE5TbTXbj2d%2BZn%2FqmxhVxCJWVWZ5qQ%3D) 3. Group the list by **Completed Date**. Grouping by date keeps each storm's tickets together, even when the work ran over two or three days. 4. Add the **Material Cost Actual** column to the list, then scan it. Deicing tickets should have salt or other materials. Plowing tickets are usually all labor. If materials are missing, add them to the ticket before you approve it. ![Snow tickets in Pending Approval grouped by completed date, with invoice type, hours, material cost, and earned revenue for each.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1792689547529.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A44Z&se=2026-11-15T02%3A07%3A44Z&sr=c&sp=r&sig=hSIENdDfNbKQhcE5TbTXbj2d%2BZn%2FqmxhVxCJWVWZ5qQ%3D) > [!TIP] > **Tip:** Recommended Reports for Snow has ready-made lists for this review, including T&M Pending Approval, Per Service Occurrence Pricing Pending Approval, and Range Billing Switch List Pending Approval. For more information, visit [Recommended Reports for Snow](/docs/recommended-reports-for-snow). ### Uncomplete seasonal tickets that were completed too early A Fixed Payment ticket in your list means someone completed a seasonal ticket before the season ended. Uncomplete it so it can take visits from later storms. 1. Select the Fixed Payment ticket to open the Work Ticket screen. 2. Select the three-dot icon to open the action menu, then select **Uncomplete**. The ticket returns to **Scheduled**, or to **Open** if it has no visits. To uncomplete several tickets at once, select them on the Work Tickets screen, then select **Bulk Actions > Uncomplete**. ### Swap range billing tickets to the right depth If more snow fell than the ticket's depth range, swap the ticket to the service for the depth that actually fell. Aspire updates the price to match the new service. 1. On the Work Tickets screen, select the tickets for the depth range you dispatched, such as every *"0–2.99"* plowing ticket from the storm. 2. Select **Bulk Actions > Swap As Needed Service**. ![Bulk Actions menu highlights Swap As Needed Service.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Snow_Bulk_Actions_Swap_As_Needed_Service_Oct2026.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A44Z&se=2026-11-15T02%3A07%3A44Z&sr=c&sp=r&sig=hSIENdDfNbKQhcE5TbTXbj2d%2BZn%2FqmxhVxCJWVWZ5qQ%3D) 3. In the service field, start typing the service for the actual depth, then select it. 4. Select **Save**. Each ticket swaps on its own property and opportunity. Repeat these steps for each type of work, such as plowing and sidewalk clearing. > [!WARNING] > **Important:** The service you swap to must be on that property's opportunity estimate. You can swap any time before the ticket is invoiced. If the ticket is already complete, uncomplete it first. > [!TIP] > **Tip:** For storms deeper than your highest depth range, add an As Needed T&M service for that depth to the contract, such as *"Plowing 12+ in."* After the storm, swap the tickets to that service and override the price at approval. For more information, visit [Overriding a T&M Price at Approval](/docs/time-and-material-price-override). ### Move time and materials to the right ticket If a crew logged a storm on the wrong ticket, move the time and materials to the right one. The ticket must be **Open**, **Scheduled**, or **Pending Approval**, so uncomplete a completed ticket first. For more information, visit [Swapping Work Ticket Costs](/docs/swapping-work-ticket-costs). ### Bill a partial occurrence If a storm stopped early or crews could only clear part of a site, you can bill a percentage of a Per Service ticket's price. Use less than 100% for work your crews couldn't finish, or more than 100% for extra work. 1. On the Work Tickets screen, select the Per Service tickets you want to partially bill. 2. Select **Bulk Actions > Partial Occurrence**. ![Bulk Actions menu on the Work Tickets screen with Partial Occurrence highlighted.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Snow_Bulk_Actions_Partial_Occurrence_Oct2026.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A44Z&se=2026-11-15T02%3A07%3A44Z&sr=c&sp=r&sig=hSIENdDfNbKQhcE5TbTXbj2d%2BZn%2FqmxhVxCJWVWZ5qQ%3D) 3. Enter the percentage of the price to bill, such as *"50"* for part of the work or *"125"* for extra work. ![Partial Occurrence window with a percentage entered.](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1793118554278.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A44Z&se=2026-11-15T02%3A07%3A44Z&sr=c&sp=r&sig=hSIENdDfNbKQhcE5TbTXbj2d%2BZn%2FqmxhVxCJWVWZ5qQ%3D) 4. Select **Save**. Aspire adjusts the ticket's price, estimated cost, estimated hours, and materials by the same percentage. To adjust one ticket, open it, select the three-dot icon to open the action menu, then select **Partial Occurrence**. > [!NOTE] > **Note:** Partial Occurrence is only available on Per Service tickets that aren't complete. If the option isn't available for a ticket, uncomplete the ticket first. To let subcontractors enter a percentage in Aspire Mobile or the Subcontractor Portal, visit [Snow Administration and Configuration](/docs/snow-administration). > [!TIP] > **Tip:** Add the **Sub Partial %** column to your Work Tickets list to see the percentages your subcontractors entered. Use them as a guide. A percentage a subcontractor enters doesn't change the price, so set it on the ticket yourself. ### Approve the tickets in bulk Bulk approve doesn’t let you override a T&M price. To change a price, use the next section. 1. On the Work Tickets screen, select the reviewed tickets in **Pending Approval**. 2. Select **Bulk Actions > Approve**. Aspire only approves tickets that are in Pending Approval and have no unapproved time or materials. To approve a single ticket, open it, select the three-dot icon to open the action menu, then select **Approve**. ### Override a T&M price Use these steps for T&M tickets when you want to bill a different price than Aspire calculated. 1. Select the T&M ticket to open the Work Ticket screen. 2. Select the three-dot icon to open the action menu, then select **Approve**. 3. In the **Approve Work Ticket** window, select **T&M Override**. 4. Enter the price you want to bill. 5. Select **Save**. For more information on overriding T&M prices, visit [Overriding a T&M Price at Approval](/docs/time-and-material-price-override). ## What happens next - Approved tickets are **Complete**. Their invoices are ready in the Invoicing Assistant. For more information, visit [Snow Invoicing by Contract Invoice Type](/docs/snow-invoicing). - Subcontractor auto expenses are already in the Purchasing Assistant once their time was accepted. For more information, visit [Paying Snow Subcontractors](/docs/snow-subcontractor-purchasing). - Log the storm as a weather event so you have a record of it for invoicing and customer questions. For more information, visit [Logging Weather Events](/docs/logging-weather-events-for-invoicing). ## Troubleshooting For help with common review problems, such as a range billing ticket at the wrong depth or a T&M ticket that isn't ready to invoice, visit [Snow Troubleshooting](/docs/snow-troubleshooting). ## Related articles - [Snow Season Overview](/docs/snow) - [Overriding a T&M Price at Approval](/docs/time-and-material-price-override) - [Reporting Time and Materials in the Field](/docs/reporting-time-and-materials-in-the-field) - [Snow Invoicing by Contract Invoice Type](/docs/snow-invoicing) - [Snow Troubleshooting](/docs/snow-troubleshooting)