---
title: "Scheduled Tickets with No Future Visits Playbook"
slug: "scheduled-tickets-with-no-future-visits-playbook"
tags: ["Language - English", "Area - Scheduling", "Area - Work Tickets", "Industry - Landscaping", "Type - Reference", "Role - Branch Manager", "Role - Controller", "Role - Scheduler", "Role - Operations Manager", "Role - System Admin", "Role - Branch Admin", "Skill Level - 1 (Beginner)"]
updated: 2025-10-16T14:38:53Z
published: 2025-10-16T14:38:53Z
canonical: "guide.youraspire.com/scheduled-tickets-with-no-future-visits-playbook"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduled Tickets with No Future Visits Playbook

**What are we measuring:** Time Range: All time - Work tickets in scheduled status through last week with no future visits divided by the number of active branches in your system.

Why are we measuring: This helps us identify work that we believe should have already been completed or we have a visit scheduled to go back. This list prevents your company from forgetting to complete work tickets

**Scoring:** 0-50, 51-100, 100+

**Recreate Metric:** Work Ticket Module – Filters: Status in Schedule, Scheduled Start Date Through Last Week, Future Visits = 0

**False Negatives:**

- Seasonal snow tickets will show on schedule tickets no future visits until the next snow storm hits and that ticket needs rescheduled
- Unexpected delays mid job- you have done some work but you don’t know when you will go back to finish

**Common Issues:**

- We schedule a ticket, the work was completed but we forgot to complete the work ticket
- We schedule a ticket, the work was not completed, we need to schedule it again

**Practical:**

- Involve the account manager and operations manager when a work ticket needs to be rescheduled
- Turn this list into a dashboard and review weekly/monthly

**Resources:**

- [Work Ticket System Clean Up Workflow](https://guide.youraspire.com/docs/work-ticket-system-clean-up-workflow)
- [Year One Journey- Webinar Registration](https://guide.youraspire.com/docs/live-training-and-webinar-calendars#year-one-journey)
- [Work Ticket Screen Reference](https://guide.youraspire.com/docs/work-ticket-screen-reference)
- [Life Cycle of a Work Ticket](https://guide.youraspire.com/docs/using-the-work-tickets-module#work-ticket-lifecycle)