---
title: "Setting Up Crew Mobile on Mobile Devices"
slug: "setting-up-crew-mobile-on-mobile-devices"
updated: 2025-09-19T18:33:47Z
published: 2025-10-28T13:58:23Z
canonical: "guide.youraspire.com/setting-up-crew-mobile-on-mobile-devices"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Up Crew Mobile on Mobile Devices

## 

> [!WARNING]
> **This is legacy content**
> 
> The Crew Mobile app has been replaced by the Aspire Mobile app. If you’re a new customer, refer to our documentation about Aspire Mobile.

## **Purpose**

This article will show you how to setup Aspire Crew Mobile on mobile devices as well as how to approve the new devices to gain access to Aspire.

## **Requirements**

*Aspire Crew Mobile* is supported on iOS 15.8 or greater or Android V11 or greater.

When a new mobile device is assigned to a crew leader, crew member or subcontractor, there are several set up steps that need to be performed so they can use *Crew Mobile* in the field.

After a crew leader is set up in Aspire, set up their device to make sure when they use Crew Mobile, they have no device limitations.

📑 Knowledge Base Reference: To learn more about device and operating system version requirements read this [article](https://care.youraspire.com/en/articles/5625938-aspire-recommended-and-minimum-requirements).

## **Set Up for Android Devices**

### **Download and Install Crew Mobile**

To use *Crew Mobile* on mobile devices, it must be downloaded from the Play Store for Android products; search for *Aspire Crew Mobile* and download.

### **Enable Location**

For Android devices, location is enabled from *Settings*. The settings for Android devices vary widely, but the example below shows how to set location service for an Android device with a *Version 13* operating system.

The option to enable location will be under *security* or *privacy* settings. This allows your device to enable location services for all apps on your device that require location services.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-slqqbkos.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

### **Set up Permissions**

After installing *Aspire Crew Mobile*, you must provide permissions for the app to access the camera, location services, and storage as depicted below.

- Navigate to Crew Mobile, and open your permissions to review settings.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-51me1gck.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

#### **Camera**

Open the *Camera* settings, and select *Allow only while using the app*. This makes sure that your crews can use their camera to capture images for their jobs, as needed.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-a2nnmb4w.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

## **Location**

Since you confirmed that your device allows location sharing, you can now set it for *Crew Mobile* to recognize a crew member’s location when they clock in or out, or record time on a job.

- Select *Location*, and then choose *Allow all the time.* This helps with accurate clock in locations, travel time, and overall tracking.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-onj4o4yi.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

#### **Storage**

- Select *Storage*, and *Allow.* This allows the app to save information to your device.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-rfb3we38.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

## **Turning Off Wi-Fi**

Once the device is fully set up, crew leaders and members should turn off Wi-Fi when using *Crew Mobile* and use cellular service. Using cellular service can eliminate problems when on the edge of a signal.

- To turn off Wi-Fi, swipe from the top of the screen to display the *Control Panel*, and make sure that the Wi-Fi icon is off (white or light gray – not blue).
- In the example below, *Mobile data* is selected, which tells the device to use cellular service.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-bg8dkj1h.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- You then can work with your crew leaders or crew members to [approve their devices](https://care.youraspire.com/en/articles/4782341-setting-up-crew-mobile-on-mobile-devices#h_0eaf8c1a58) now their settings are updated.

## **Set Up For Apple Devices**

### **Download and Install Crew Mobile**

To use Crew Mobile on mobile devices, it must be downloaded from the App Store for Apple devices. Search in the App Store for *Aspire Crew Mobile* and download.

Apple devices will prompt users to provide access to camera, location and storage for *Crew Mobile* to function properly. You can verify what is enabled and make any changes after downloading the app.

### **Enable Location Services**

**![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-6fzdb0sl.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)**

For *Crew Mobile* to recognize a crew member’s location when they clock in or out, or record time on a job, location services must be enabled on the device and then, on the app.

For iPhones and iPads, location services are enabled from the device *Settings* screen.

- Navigate to *Settings* ➡️ *Privacy & Security* ➡️ *Location Services* ➡️ Turn on the radio button to *enable location services.*

Then, set the location settings for the app in the same screen.

### **Location**

Scroll down and select *Aspire Crew Mobile* from the list of apps on this screen and on the next screen, under *Allow Location Access* ➡️ select *Always*. Make sure the *Precise Location* radio button is also turned on.

### **Camera and Cellular Data**

To finish enabling your device permissions, scroll to *Aspire Crew Mobile* from the list of apps on the main settings screen.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-si7w68nr.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- Make sure the radio button is turned on for both camera and cellular data.
- This confirms that *Crew Mobile* can use the camera when using the app in the field and cellular data can be used instead of Wi-Fi.

## **Disable Wi-Fi**

Once the device is fully set up, crew leaders and members should turn off Wi-Fi when using *Crew Mobile* and use cellular service. Using cellular service can eliminate problems when on the edge of a Wi-Fi signal.

To do this:

- Swipe down to display the *Control Center*.
- Disable Wi-Fi by pressing the Wi-Fi icon so the color of the icon is grey, and no longer blue. This tells the device to use cellular data and not Wi-Fi.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-ozwnguqk.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

## **Device Approval for Crew Mobile Users**

Once the device services have been set up correctly, proceed with your team logging in to *Crew Mobile*. Any user that logs into Crew Mobile, such as a Crew Leader, means that they should be set up as an employee contact with a user profile under *Users* in Administration.

📑Knowledge Base Reference: To learn more about users, read *Creating an Employee Contact* [here](https://care.youraspire.com/en/articles/4761201-creating-an-employee-contact-in-aspire).

- While coordinating with the system administrator, the crew leader should launch *Crew Mobile*. To log in to the system for the first time, the crew leader will enter the email address, password, and company code supplied by the system administrator. ​
- They will also enter a name for the device to uniquely identify it among all the other devices in the company. (ex: jamesmobile).

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-j0nuis67.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- After the crew leader enters their credentials, and presses the *Play* button, the screen will display *This device is still awaiting approval*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-z18sl7hj.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- The system administrator will need to access Aspire and approve the device on *Devices.*
- Go to *Settings* and then *Administration*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-vjb4w215.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-kqwdetm6.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- Once in *Administration*, click *User Management* ➡️ *Devices* and locate the crew leader's device.
- Check the box under the *Active* column to prompt confirmation before enabling the device access to *Crew Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-c7ud6jvo.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-spa2pm2h.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

- After confirming, instruct the crew leader to press the *Refresh* button in *Crew Mobile*. ​ ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-zsylh5za.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)
- They can now log in on their device and use *Crew Mobile*.

![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/setting-up-crew-mobile-on-mobile-devices-image-agg8sqgx.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A07%3A34Z&se=2026-11-15T02%3A07%3A34Z&sr=c&sp=r&sig=8OCgySyd5ht25dh7R4TXZoAuPhluX8xvqrttTNjomuY%3D)

## **Reauthorizing a Device**

There may be situations in which you may want to reauthorize a device to use the mobile app.

For example, if you want to associate a company owned device with a new crew leader or member. Maybe, someone was rehired and would need to regain access to *Crew Mobile* on their phone.

📑 Knowledge Base Reference: To learn how to reauthorize a device to use Aspire's mobile app, read this [article](https://care.youraspire.com/en/articles/4761112-crew-mobile-app-device-reauthorization#h_b9dfd2fd0d).