--- title: "Creating an Issue" slug: "creating-an-issue" tags: ["Language - English", "Industry - Landscaping", "Type - Task (How-To)", "Role - Account Manager", "Role - Branch Manager", "Role - Project Manager", "Role - Scheduler", "Role - Operations Manager", "Role - Sales Rep", "Role - System Admin", "Role - Branch Admin", "Skill Level - 1 (Beginner)"] updated: 2026-03-10T13:32:42Z published: 2026-03-10T13:32:42Z canonical: "guide.youraspire.com/creating-an-issue" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Creating an Issue Issues are activities that generally represent customer complaints, tracking property damage, service requests or concerns. Issues cannot be deleted and will display in Mobile time when the crew leader selects the property’s work ticket. Issues appear on the Home Screen, in the customer’s activity folder, and the Property record. Watch the video below and keep reading to learn more. ## [109 Issues Creating, Updating, and Completing Video](https://fast.wistia.net/embed/iframe/o6k7ei2frd?web_component=true&seo=true&videoFoam=false) Creating an Issue The *Issue screen* can be used from the following locations in Aspire: - By clicking *Quick Menu* on the *Toolbar*. - From the *Activity Search List screen* by selecting the (*New Issue)* option or by clicking an existing issue in the search list. - From the *Work Ticket screen*, select (*New Issue)* in the *Activities* section of the *Work Ticket* detail page. - From the *Properties screen,* select (*New Issue*) in the *Activities* section of a *Property* details page. - From the *Opportunity screen*, select (*New Issue*) in the *Activities* section of an *Opportunity* details page. ## ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/creating-an-issue-image-a9pnau45.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A19Z&se=2026-11-15T02%3A17%3A19Z&sr=c&sp=r&sig=EOa84t9b3e4%2FwPv%2Bj5gW4EgOJ%2BOfsbywPHFidk50umM%3D) The following table describes the screen elements. | **Screen Element** | **Description** | | --- | --- | | Assigned To | This multi-select box allows you to choose multiple contacts associated with the issue. Typically, assigned employee contacts will have responsibility for addressing the issue, whereas assigned customer contacts will be stakeholders interested in having the issue resolved. Assigning the issue to a contact makes the issue available in the *Activities List* on the *Contact* screen for that contact. It causes an email to be sent to you each time the issue is updated, except for you, who is updating the issue. The assignment can also filter the Activities search list based on the *Assigned to Contact* field. | | Regarding | This box allows you to associate a property, opportunity, or work ticket with the issue. If you choose one of these, the issue will also be available from the *More Activities* on the appropriate *Property*, *Opportunity,* or *Work Ticket* screen. Once you have entered a value into this field, an icon is displayed identifying the type of entity you have chosen: *Property*, *Opportunity,* or *Work Ticket.* Additionally, a pinpoint will appear. Clicking this displays a Google map pinpointing the location of the associated property. | | Priority | This drop-down list allows you to set a priority for the issue. The priority can be set as *High*, *Normal*, or *Low*. | | Subject | Allows you to set the subject of the issue. You can type any text into the field. Additionally, Aspire allows you to insert expandable tokens that are replaced by appropriate values when you save the issue. Note: The available tokens are different depending on whether you have selected a property, opportunity, or work ticket in the *Regarding* field. Expandable tokens are only available if a value has been provided in the *Regarding* field. | | Due Date | Allows you to specify a date by which the issue is expected to be fully addressed. You can enter a value directly into the field or use the Date icon immediately to the right of the field to select a value. | | Category | Provides a drop-down list allowing you to select a category for the activity. You define the valid activity categories on the *Admin List Activity Category* screen. Some common categories include Phone Calls, QA, Letters, To Do, Service Requests, Complaints, Property Damage, Email, and Injury. | | Include Client | When you enable the *Include Client* checkbox, an email will be sent to the primary contact for the property associated with the *Regarding* field each time the issue is updated. Note that the issue will not be available in the Activities List on the [Contact screen](https://youraspire.document360.io/docs/contact-screen) for the primary contact of the associated property unless that person is also included in the *Assigned To* field of the *Issue* screen. | | Opportunity Hyperlink | Issues may result in creating a work ticket to address the issue. If no work order has been created for the issue, a hyperlink displays as *Create New Opportunity.* Clicking this hyperlink initiates the creation of an opportunity in the same manner as if you created an opportunity from the *Property* screen. For this hyperlink to function, a property, opportunity, or work ticket must be selected in the *Regarding* field. The new opportunity will be created based on the property determined from the value in the *Regarding* field. | | Notes | This is an RTF field that allows you to add a note to the issue. When you enter a note and click Save, the note gets added to the list of notes shown at the bottom of the *Issue* screen. Aspire allows you to insert expandable tokens replaced by appropriate values when you save the issue. Note that the available tokens are different depending on whether you have selected a property, opportunity, or work ticket in the *Regarding* field. Expandable tokens are only available if a value has been provided in the *Regarding* field. | | Public Checkbox | When you add a new note to the issue and click *Save*, Aspire will send a notification email to non-employees only if this checkbox is checked. When public summary emails are sent, comments that are not marked as public will not be included in the summary contained in the email. | | Note Log Area | List of notes that have been recorded explaining or showing progress on addressing the issue. | | Create a Copy | Clone an issue from the *New Issue* modal to use as a template instead of manually creating a new one by navigating to the *New Issue* modal from the *Quick Menu*. | | Cancel | Clicking this button leaves the *Issue* screen without saving any changes. | | Print Icon | Clicking this prints the issue. | | Complete | Clicking this marks the issue as having been thoroughly addressed. | | Save | Clicking this saves any changes to the issue and initiates the sending of appropriate emails based on the updates to the issue. | Navigate to the issue from the email generated by clicking on the hyperlinked *Issue #* or navigate to the subject of the issue by clicking on the *Regarding* hyperlink. ## ## ## ## **More on Issue Email Notifications** Aspire sends email notifications whenever you create or update an issue. These emails include a history of changes made, except for non-public comments, which are excluded from emails sent to customers. By default, issue emails are sent using your Company Name. However, you can configure issue emails to be sent from the Branch Name instead. To enable this setting, go to Admin> Application> Issues screen and **update** the *Issue Email* from Branch Name checkbox to use the Branch Name. This ensures that customers and recipients see the branch-specific sender information in issue-related emails. Recipients of Email Notifications: - Property Account Owner (excluded if this person made the update). - Property Operations Manager (excluded if this person made the update). - Contacts listed in the Assigned To field (if not the updater). - Property Primary Contact (if *Include Client* is selected). - Current Branch Manager (when the issue is created or updated in Aspire Mobile). ## **Completing an Issue** 1. Once the Issue has been resolved, click *Complete* in the upper right corner. [![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/creating-an-issue-image-7brm30xq.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A19Z&se=2026-11-15T02%3A17%3A19Z&sr=c&sp=r&sig=EOa84t9b3e4%2FwPv%2Bj5gW4EgOJ%2BOfsbywPHFidk50umM%3D)](https://downloads.intercomcdn.com/i/o/500874132/e05a097e83de4469fca89761/image.png?expires=1758295800&signature=a7d02045cb5a9d499329be3d1e8848ec3aa0939022312bab42e47f3e3fd9920a&req=cSAnHs56nIJdFb4f3HP0gDS8SFVa37tq%2BKYLFlpsu5n5FTDPlUEnk1IUFAIW%0A1jw%3D%0A) 2. The *Complete Date*will appear if re-opened. - *All notes saved on the issue will be emailed to the client unless the Public checkbox is unchecked for that specific comment.* *![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/creating-an-issue-image-m1g7j843.png?sv=2026-02-06&spr=https&st=2026-11-15T01%3A17%3A19Z&se=2026-11-15T02%3A17%3A19Z&sr=c&sp=r&sig=EOa84t9b3e4%2FwPv%2Bj5gW4EgOJ%2BOfsbywPHFidk50umM%3D)*