| Defines a row in a table |
| | Defines a cell in a table |
## Resetting a formatted field
Sometimes you may want to clear out all text, but simply highlighting everything and deleting it may not remove hidden formatting. To start over from a blank state, follow these steps:
1. Select the Code View **** icon on the formatted field.
2. In the code view window, highlight the entire HTML script.
3. Press Delete or Backspace on your keyboard to clear all the HTML script.
Select the minimize icon in the expanded window to return to visual editing.
## Alt codes in formatted fields
Alt Codes are keyboard shortcuts that let you insert special characters by holding down your keyboard’s Alt key and then typing one or more numbers on a numeric keypad.
Common examples of alt codes you might use are copyright or trademark symbols, the degree symbol, superscript numbers or letters, or arrows.
For a full list of Alt Codes and additional guidance, refer to the [Wikipedia article about alt codes](https://en.wikipedia.org/wiki/Alt_code).
> [!NOTE]
> Note
>
> Alt codes only work with a numeric keypad with Num Lock active, not with the number row at the top of a keyboard. If your keyboard doesn’t have a numeric keypad, you can copy special characters from the Wikipedia article linked above.
### Using alt code bullets
Using the alt code **Alt + 7** lets you insert a bullet (•) without creating additional paragraph spacing or using and - tags.
Alt code bullets also don’t automatically create new bullets when you press Enter. If you want to continue bulleting, you can copy and paste an existing bullet line or add spacing manually using the spacebar or Alt + 255 (invisible character).
Because alt codes don’t use HTML formatting, they appear in email headers that don’t support HTML and in Aspire lists.
### Alt code limitations
- The Alt key codes don’t work with external number pads.
- Some laptops lack a number pad, but they may offer number pad functionality using the Fn key + Alt. Results may vary using this method.
- If Num lock is disabled, attempting an Alt code may cause unexpected results in some applications.
- Alt codes may not work in some regions or on some devices. For example, if you were to hold the ALT Key enter 1 from the number pad, it should create a smiley emoji. However, after you save this character in a formatted field, Aspire may replace it with a “?” symbol to indicate that the alt character isn’t recognized.
## Best practices for formatting fields
- If an email provider doesn’t support HTML in the email header, it’s possible that formatted messages won’t show as expected for certain users or customers. Testing is always a good idea!
- Formatted field content is always converted to plain text when shown in lists, so don’t rely on formatting in these situations.
- **Example:** You create a bulleted list in a work ticket Service Note field, but the formatting doesn’t appear in the Service Note display column on the Work Tickets page.
- When editing formatted fields in code view, using paragraph tags (
) for line breaks can result in blank lines or “white space”. One way to resolve this is to use a tag or
tag instead of so the line breaks without adding spacing.
- Pressing Enter multiple times outside of code view may create multiple tags in the HTML.
- To quickly find a certain type of tag in code view, press CTRL+F or CMD+F on your keyboard to open your browser’s search bar, then enter the tag you want to find.
Now you know all about using formatted fields in Aspire!
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