--- title: "Visit Reminder Email and SMS Notification" slug: "visit-reminder-sms-notification" tags: ["Language - English", "Area - Email Communication", "Area - Administration", "Industry - Landscaping", "Type - Reference", "Role - System Admin", "Role - Branch Admin", "Role - Operations Manager", "Role - Scheduler", "Skill Level - 2 (Intermediate)"] updated: 2025-11-03T17:17:23Z published: 2025-11-03T17:17:23Z canonical: "guide.youraspire.com/visit-reminder-sms-notification" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Visit Reminder Email and SMS Notification Below is an overview of the *Visit Reminder* *Notification* template. Click [Visit Reminders Getting Started Guide](https://guide.youraspire.com/may-2021/docs/visit-reminders) to view how to set up and use *Visit Reminder* sms notifications. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679510492519.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | View and Manage Email & SMS Visit Reminder Notifications | | --- | | **Active** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813361089.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Activate or deactivate the notification. | | **Notification Name** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813182577.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | - Assign a name to help you classify and identify the notification. - Choose a naming convention that best suits the purpose of the visit reminder. - For example - *St Louis - Irrigation Enhancement - Initial Reminder* | | **Branch** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813568638.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | - Assign the branch(es) that should be associated with the notification. | | **Route** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679503643899.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | - Optional field - You can use this field to associate a time-based or sequenced route to your visit reminder. | | **Divisions** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813739798.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Choose the division(s) to associate with the visit reminder. | | **Service Type** **![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679511374449.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D)** | Select the service type(s) to which the visit reminder should be applied. | | **Service** **![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679511387149.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D)** | Select the service to which the visit reminder should be applied. | | **Notification Type**![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679511491865.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Select *Visit Reminder**.* | | **Trigger Type**![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679511509387.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | This is a read-only field. The only option is *Work Ticket Visit Scheduled.* | | **Delivery Time** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815515004.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Specifies how far in advance to send a visit reminder. You can configure reminders from 1 to 31 days before the scheduled visit, allowing flexibility for services that need additional preparation (e.g., chemical applications, concrete work). Applies to all visit service types. | | **Delivery Time Details**![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679511659560.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Select when the visit reminder is sent to the customer. - You can set the minutes to one of the following 15-minute intervals - 00, 15, 30, or 45. - The time is in the 12-hour clock format (HH: MM). | | Message Body ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679509484272.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | You can manually type out the message you want recipients to see or you can click on the search icon to choose from tokens. - Manually typed text and tokens will go against the maximum 320-character count. - Click [Available Notification Tokens](/may-2021/docs/available-notification-tokens) to view the currently available tokens. - You must designate a time-based route under the *Route(s)* field to use time-based visit tokens in the *Message Body* field.![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/Insert%20Token%20to%20SMS%20Notification(1).png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | | Test ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815691148.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Click *Test* to send a test SMS what your customers will see after you finish drafting your message. - You can send out a TEST message if your notification template meets the following criterion: - It is a unique message template. You will get an error message detailing that the notification already exists if the template is a duplicate of an existing notification. - All required fields are filled. - The number of the *Test Recipient* is valid. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679509390862.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | | Save ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815718591.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Save a new notification or an update to an existing notification. | | More Actions... ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815764196.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) | Click on the *More* menu to copy the notification you have set up. By clicking *Copy*, you will clone the notification details so that you can use the information from which to build a new notification. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664827744405.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A25Z&se=2026-11-13T11%3A06%3A25Z&sr=c&sp=r&sig=uf0M7obYQ1131TdF9cwXspwS00QdkP7alu7Rhs0Z9yE%3D) |