--- title: "Work Ticket Complete Email Notification" slug: "work-ticket-complete-email-notification" tags: ["Language - English", "Area - Email Communication", "Area - Administration", "Area - Work Tickets", "Industry - Landscaping", "Type - Reference", "Role - System Admin", "Role - Branch Admin", "Role - Operations Manager", "Role - Scheduler", "Skill Level - 2 (Intermediate)"] updated: 2023-03-23T19:02:14Z published: 2023-03-23T19:02:14Z canonical: "guide.youraspire.com/work-ticket-complete-email-notification" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.youraspire.com/llms.txt > Use this file to discover all available pages before exploring further. # Work Ticket Complete Email & SMS Notification Below is an overview of the *Work Ticket Complete* notification template. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679596031156.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | View and Manage Email and SMS Work Ticket Complete Notifications | | --- | | **Active** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813361089.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Activate or deactivate the notification. | | **Notification Name** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813182577.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Assign a name to help you classify and identify the notification, internally. | | **Branch** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813568638.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Assign the branch(es) that should be associated with the notification. | | **Reply to Override** **![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1679596088859.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D)** | Choose a contact type of *Employee*, *Account Owner, Branch Manager, Operations Manager* for an *Opportunity* or *Property*, *Route Manager, Sales Rep*., or an individual contact within a branch to which you have access to add an additional *Reply-To* address that recipients will see. - You will only see contacts that are assigned to branches that you have access to in the dropdown menu. - If there is no designated reply-to email address in this field, the reply-to address designated for the branch will appear instead | | **Division** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664813739798.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Specify the division that should apply the notification. | | **Service Type**![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664814124592.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Specify the service type(s) that should apply the notification. | | **Service** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815271997.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Specify the individual service(s) that should apply the notification. | | **Notification Type** **![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815329600.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D)** | Select *Work Ticket Complete*. | | **Trigger Type** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815425414.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Choose a trigger type that best meets the needs of your company or branch workflows; especially, if the chosen notification is SMS. The trigger type will trigger a *Work Ticket Completed status* in *Crew Mobil*e, *Subcontractor Portal*, and in *Aspire Cloud*. | | **Delivery Time** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815515004.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | The selection in this field determines when your customers will receive the notification. This field will be determined based on the selected *Trigger Type*. There are three different delivery options: 1. Digest Daily - one daily message 2. Digest Weekly Currently, *Immediately* is the only available option for SMS notifications. | | **Test** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815691148.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Click *Test* to send a test SMS or email message to a recipient that you designate to see the preview of what your customers will see after you finish drafting your message. \| ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664825806126.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) \| ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664825815073.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) \| \| --- \| --- \| | | ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664825806126.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664825815073.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | | **Save** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815718591.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Save updates to the notification. | | **More Actions...** ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664815764196.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) | Click on the *More* menu to copy the notification you have set up. By clicking *Copy*, you will clone the notification details so that you can use the information from which to build a new notification. ![](https://cdn.document360.io/5942a8d7-f3b1-4919-bdfa-d477d8498fe3/Images/Documentation/image-1664827744405.png?sv=2026-02-06&spr=https&st=2026-11-13T10%3A06%3A24Z&se=2026-11-13T11%3A06%3A24Z&sr=c&sp=r&sig=cwYFRTyh5TWdmXWlR4HawxUQjlhXG57F5e1zhrBtfw4%3D) |