Quick tickets

Quick tickets are an Aspire Mobile feature that enables you to report task time on the fly via a mobile device without engaging in the proposal process. This functionality is commonly used for irrigation repairs, where technicians are pre-scheduled for system inspections but need additional T&M repairs or on-site maintenance.

Creating a quick ticket

There are two ways to create a quick ticket:

1. In Aspire Mobile, tap the Tickets icon in the bottom navigation bar.
2. Tap the + button or a Property to access the Create Ticket screen.
3. Optional: If you selected the + button, select a Property to associate with the quick ticket.
4. Tap Create and keep the application open while the quick ticket records upload.

Result

Upon refresh, the ticket schedule list displays the new quick ticket.

Once a crew leader has initiated work on a quick ticket in the field, the quick ticket shows up in the Time Entry screen available to office staff through the desktop application’s Schedule Board screen. At this point, there is no actual work ticket associated with the quick ticket. The office staff member can perform one of the following to associate the time and materials with a work ticket:

• Apply the time and materials from the quick ticket to an existing work ticket.
• Create a new work order based on a previously established Quick Work Order Template.

For more information see Quick Ticket Menu in the Aspire User Guide.

Quick ticket details

You can log time and manage issues, materials, documents, and photos associated with a Quick Ticket from the quick ticket details screen.

The following information describes the elements on the work ticket details screen.

1. Start/Stop work - select to start or stop work for clocked-in crew members.  
2. Ticket # - ticket number.
3. Property - the name of the property associated with the work ticket. 
4. Route Manager - the name of the route manager. Select the telephone icon to call the route manager directly from your mobile device. This option is only available if the route manager has their updated number attached to their contact record in the Aspire application.
5. Account Manager - the name of the account manager. Select the telephone icon to call the account manager directly from your mobile device. This option is only available if the account manager has their updated number attached to their contact record in the Aspire application. 
6. Address - address of the property. Select the arrow icon to open a map application installed on your device to view and follow driving directions. 
7. Open Issues - view issues associated with the work ticket. Issues are sorted alphabetically by subject name. 
8. Notes - displays the Tickets, Service, Operation, and Visit Note tabs at the top of the screen to view notes associated with work tickets.
9. Visit Notes - add notes^a containing text and/or images from the visit notes tab. 
   1. Every note added will display the name of the contact^c who added the note and a date and time^d captured when the note was submitted.
   2. The five most recently added notes will be displayed and available when your device is offline.  
   3. Add images by taking a photo or uploading an image from your photo library. 
10. Materials - view the estimated and allocated materials for the current work day associated with the work ticket. You must be actively logging time to add materials. 
11. Documents - view or add documents attached to the property and/or opportunity associated with the quick ticket. 
    1. You will receive a notification on your screen informing you that you are offline when viewing documentation so that you know that you will not be able to preview the document until you are back online.
12.  Open Weathermatic - If your company has integrated the Weathermatic third-party application with Aspire, select to sign in to your Weathermatic account. For more information, see the Weathermatic article.

Keep in mind

• The Open Weathermatic option will not appear on the ticket details screen if you do not have Weathermatic integrated with your Aspire account. 
• Quick tickets will not have services, opportunities, or scheduled hours listed on the ticket details screen while they are still true quick tickets.