.png?sv=2022-11-02&spr=https&st=2024-11-23T19%3A02%3A25Z&se=2024-11-23T19%3A12%3A25Z&sr=c&sp=r&sig=GUYFRyUJF21NB4atk5KqpWfrc%2FIYgYk4yCCqDH4BkUA%3D){kind=logo}
Customer Issues
- 27 Oct 2023
- Print
- PDF
Customer Issues
- Updated on 27 Oct 2023
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
There are two Customer Issues that show the number of customer issues for which you are responsible. The following customer issue widget will appear on the Dashboard by default and allow you to view Open, Created, and Completed issues from the last 30 days. It also gives you the option to add new issues. 
You can also add Customer Issues as a KPI and Insights widget to the Dashboard, which gives you the ability to configure the date range. View the Customer Issues Insight Quick Start Guide to see how to configure this KPI Insight. 
| Screen Element | Description |
|---|---|
| KPI or Insight Type | When creating a new KPI element for display, this field allows you to choose one of the KPI types and determines which view is used for accepting KPI parameters. When editing an existing KPI element, this field is read-only. |
| KPI or Insight Name | Allows you to specify the name of the KPI element that will be displayed in the KPI section on the Home page. |
| Date Range | By default, the date range set for Open customer issues will reflect the Last 30 Days. You can update this field to reflect one of the available options within this field. The number of Created and Completed days cannot be modified and will reflect the last 30 days. |
- Open Issues- issues assigned to or created by you and open issues from the property account owner and the production manager.
- Created - issues that were created in the last 30 days.
- Completed - issues you were assigned that were completed in the last 30 days.
Clicking on an Open, Created, or Completed numerical value will direct you to the Activity search list displaying an Issue Activity type filter. Click on the issue to view the drill down.
Was this article helpful?