General Aspire Access

Accessing aspire 

As a new user, you cannot gain access to Aspire until a member of the organization creates a contact entry for you in Aspire. 

You will then be allowed to log into Crew Mobile to clock in and out, given each of these conditions are met:

1. You have a contact record whose type is Employee or Sub.
2. A PIN has been assigned for your contact record, and you have been given the PIN.
3. A system administrator within your organization has authorized your device. 

To get you access to the Aspire full desktop interface or full mobile interface, or for a crew manager to access full crew management functions in Crew Mobile, the system administrator must establish a user account for you that is associated with your contact record. The system administrator establishes a password when they create your account.

The article Creating a User explains how to create a user account for a new employee accessing more than Aspire’s Mobile Time.

Session timeout and termination

Session timeout

If you are away from your keyboard and mouse for more than 30 minutes, you will automatically be logged out and redirected back to the login screen.

Rolling expiration window

System administrators must configure a rolling expiration interval for inactive users to enhance device security. By default, this interval is set to 30 days, but administrators can customize it as needed within the 1-30 day range. Aspire automatically extends the user's session with each login. If a user has not signed in within the configured number of days, the device is considered expired, and the user will be required to sign in again with their email and password. For more information, see Device Expiration Interval in the Configuration screen article.

Session termination 

Admin: Closing logged-in sessions

If you have a System or Branch admin permission, you can close all logged-in sessions for a user with more than one active session. After updating the PIN or password, a Terminate User Sessions dialog box appears, showing all the open sessions for the user. You can choose to terminate by selecting Terminate All Sessions or select Close if you do not want to terminate the active sessions for the user.  

After terminating all sessions, a confirmation message appears. Select Close to acknowledge the action and be directed back to the user settings screen. 

User: Closing all or selected logged-in sessions

Unless you are a system admin changing the password or PIN for a user, you can only terminate sessions for your account. 

You can close out all or some of your logged-in sessions without admin permission under your user role by selecting User Sessions from the More Actions menu on the User Settings screen or upon updating your password or PIN on the User Settings screen. 

 The User Sessions dialog box displays your active sessions, allowing you to view and terminate sessions. You can select Terminate next to the session you want to close or terminate or close all sessions by selecting Terminate All Sessions. Your current session will always be at the top of the list and cannot be closed.