Overview of System Administration

Updated on 26 Jan 2024

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When your company chooses to utilize Aspire to run its field service business, the Aspire Deployment team leads you through initially setting up its system. During this process, initial configuration information specific to the company is loaded into Aspire to define its environment. Information such as initial items and services are bulk-loaded into the system based on company-specific spreadsheets. Other information is manually entered into Aspire through the administrative interface.

Aspire’s Administration screen is used to access options to maintain this company-specific information continuously after initial deployment. The Administration screen is accessed by clicking Administration from the System Settings menu. You will only see this option if you have an Admin permission enabled for the user role of your account.
The System Administrator is a person (or group of people) assigned to manage the configuration of Aspire and its environment with help from Aspire Care. The roles for individuals having this responsibility will have the System Admin permission assigned.

The About Aspire option in the System Settings pop-out menu displays the current versions and the software release date.

If you click on About Aspire, Aspire displays a list of system version numbers. A new Test Ping button is available at the bottom of that screen to test the server's response time. Clicking that icon displays a time in milliseconds, specifying how long it takes to get a response from the Aspire servers. Under good conditions, the value returned will typically be between 80 and 250 milliseconds.

The remainder of this section explains how to utilize Aspire's configuration options and perform other responsibilities, such as working with browsers, addressing system issues, etc.

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