- 02 Aug 2023
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Contact SMS Notification Opt-In
- Actualizado en 02 Aug 2023
- 1 Minuto para leer
- Impresión
- PDF
SMS Notifications provide a quick and effective way to communicate critical details to your customers. Customers must opt-in to SMS before they can receive SMS notifications. The steps below will guide you through this process.
Opting an Individual into SMS Messaging
- Select the Properties.
- Click on the Property listed on the Property advanced search list that is or will be associated with the customer contact record.
- Scroll down to the Contacts section of the Property details screen.
- Select the kebab menu.
- Click Edit Contact for an existing contact to open the Edit Property Contact dialog box.
- Checkmark the SMS Notifications option.
- Enter a valid mobile number for the contact
- Select Save.
Your customer will then be sent a message to opt-in to SMS messaging that will look similar to the picture below. Your customer must opt-in to SMS messages to comply with TCPA regulations and other telecommunication laws.
- Once they receive the message, they must click START, Start, or start to opt-in to SMS notifications.
- To opt out, your customer can reply that says STOP, Stop, or stop.
SMS Customer Notification Bulk Opt-In
The steps below outline how to send an opt-in SMS message to more than one contact at a time.
- Click on the Properties module.
- Select one or more properties.
- Click on Bulk Actions.
- Select Change SMS Notification Contact.
- Select the contact you want to opt-in to SMS Notifications
- Click Save.
Checking Opt-In Status
You can view the opt-in status of contacts by observing if there is a caution or a checkmark icon in the Notifications column next to the contact entry.
Click the Using Customer Notifications Knowledge Base article for more helpful information.