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Change Equipment on Work Tickets

  • Published on Apr 16, 2026
  • 1 minute(s) read
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Optional Workflow Change

This change is optional to add to your existing workflows.

Crew leaders can now switch equipment for a crew member during an active work ticket time without stopping and restarting the ticket. Choose to correct the equipment on the current time entry or start tracking time on a new piece of equipment.

Popup for equipment selection with options to correct or start new equipment.

What’s Changing with Equipment on Work Tickets

Previously, if a crew member was assigned the wrong equipment or needed to move to a different piece of equipment mid-job, the crew leader had to stop time on the active work ticket, select the new equipment, and restart time on the ticket. This interrupted the time tracking record and created multiple work ticket and time entry records for the same job and same employees. Now, crew leaders can tap the equipment assignment for any actively working crew member, search for the correct equipment, and choose whether to correct the existing record or start fresh time on the new equipment — all without stopping work.

Before and after

Before (Current)

  1. Notice the wrong equipment is assigned to a crew member.

  2. Stop work for that crew member.

  3. Select the correct equipment.

  4. Restart work for the crew member.

After

  1. Tap the equipment assignment for a crew member who is actively working.

  2. Search for and select the correct equipment from the equipment list.

  3. Choose Correct equipment or Start time on new equipment from the confirmation dialog.

Impact: Crew leaders save time and maintain clean labor records by switching equipment in a single action instead of a multi-step stop-and-restart process. Office staff also spend less time manually adjusting time entries, improving the approval process.

Who’s affected?

  • Business Types: All Business Types

  • Aspire Persona Types: System Administrator, Office Manager/Administrator, Crew Leaders, Technician, Technician, Ops/General Manager, Scheduler, Billing Manager

How to Prepare

  1. Review the new workflows: Familiarize yourself with Equipment Switching behavior.

  2. Update your Aspire Mobile app: Ensure all field devices are running the latest version of Aspire Mobile to access these features.

  3. Update training materials: Revise crew leader onboarding and field training guides to cover the new equipment switching dialog.

  4. Train your team: Conduct hands-on training sessions with crew leaders and crew members, focusing on the equipment switching confirmation dialog.

Resources

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