Release Notes

Most Recent Enhancements - Honey Locust 6.26.0

Email content templates

Save time and keep messaging consistent with Aspire’s new email content templates. Create reusable templates for Proposal, Bulk, Invoice, and Site Audit emails. Define the subject line, body, and formatting, and select templates at the branch level.

Email content templates are located in the Applications List of Administration. Select Email Content Templates to view a list of your templates. You can create new ones, deactivate, reactivate, or delete them. See email content templates for more!

SMS marketing campaign support for Marketing Pro

You can now run SMS marketing campaigns in the Marketing Pro integration for Aspire, powered by ServiceTitan. This feature lets you create, target, and send messages to opted-in contacts directly from Marketing Pro, using cleaner, more complete data from Aspire.

When syncing to Marketing Pro, Aspire now:

Formats mobile numbers to the standard international format: + [country code] [area code and subscriber number] for reliable SMS delivery. Invalid numbers are skipped.
Syncs contacts with a first and last name, even if no email address is provided.

In Aspire, marketing activity from SMS campaigns now appears as a new SMS activity type, so you can track outreach alongside other customer touchpoints.

For setup instructions, opt-in requirements, and best practices, see Key Workflows > Marketing Campaigns in the ServiceTitan Marketing Pro Knowledge Base.

This feature is available only to Aspire Marketing Pro customers, and it is currently in early access. To request access, contact your Customer Success Manager (CSM).

Screen capture of the SMS activity screen, displaying an SMS record sent by Marketing Pro. — The new SMS activity screen, displaying an SMS record sent by Marketing Pro.

Scheduling improvements

On the Schedule Board, you can now display routes for more than one Route Manager at a time. The board organizes routes into collapsible sections by manager, so it’s easier to see who owns what. This also makes it straightforward to drag visits between managers, just like you can in Property view. For more information on the Schedule Board, see the Schedule Board article.

Screen capture of the Route view of the Schedule Board, with multiple Routes selected and the Route manager expanded.

Scheduling assistant

In the Scheduling Assistant, date filters now respect property availability, so you won’t accidentally book work on days the property isn’t open. At the same time, Aspire checks certifications and required skills to confirm the assigned crew is properly qualified before the visit is scheduled. For more information on the scheduling assistant, see the Scheduling Assistant article.

Learn more

Watch the product team’s walkthrough of both the Schedule Board and Scheduling Assistant updates in the Aspire User Guide.

Side panel enhancements

New side panels are available in the Contacts, Property, and Work Ticket Search Lists. View record details or create new items directly from the list, reducing clicks and keeping your workflow moving. See Side panel enhancements for more information.

NPS-driven enhancements

This release includes several improvements prioritized through Net Promoter Score (NPS) feedback. We value your input and are committed to continuously refining Aspire to better support your teams and workflows:

Google-powered autocomplete is now in place on Contact, Property, and Invoice screens in the U.S. and Canada. This reduces typos and speeds up data entry.

Screen capture of the new Google auto-populate address feature.

Google-powered autocomplete is in early access.
This feature isn’t generally available yet, but your teams can request access by contacting your CSM.

Work Order and Contract Opportunity PDFs are no longer saved at the Property level. Each PDF now appears in a new Invoice Attachment column under the Email section on on Invoice screen. You can click the file name to preview the PDF and then download it directly. This makes it easier to locate invoices, protects sensitive information, and keeps records organized.

Invoice attachments are in early access.
This feature isn’t generally available yet, but your teams can request access by contacting your CSM.

CRM enhancements

We've made several enhancements based on your feedback to improve customer relationships and essential business processes. Select 6.26.0 CRM Enhancements for more information.

About the cowboy hat icon (YAWL)

The cowboy hat marks features that come directly from customer requests. YAWL means "you asked, we listened." When you see this icon in the release notes, it highlights an improvement based on real-world feedback. Unless otherwise noted, these features are included for all users as part of the release.

Aspire Mobile Updates

API Updates

Resolved Issues

Marketing Pro for Aspire: Spring 2025 release

New features and improvements are now available for the Marketing Pro integration for Aspire, powered by ServiceTitan. This release includes updates to campaign management, audience segmentation, and direct mail content.

Highlights from the Spring 2025 release:

Autopilot campaigns: Launch prebuilt email campaigns with just a few clicks. Currently available to accounts with little or no past campaign activity.
Larger postcard format: New 6x9" postcards offer more space for messaging and improved visibility in direct mail.
Marketing activity filters: Build segments based on email or mail engagement—opens, clicks, or deliveries.
Segment builder updates: New include/exclude logic and nested filters improve control over audience targeting.
Subject line library: Choose prewritten subject lines tailored to specific campaign types, like unsold estimates or expiring memberships.

For full details, visit the Marketing Pro for Aspire Spring 2025 release notes.

If you encounter Aspire product issues, please contact the AspireCare support team by submitting an AspireCare ticket. For more information, see Guidelines for Submitting an AspireCare Ticket in the Aspire Knowledge Base.