Release Notes

Most Recent Enhancements - American Sycamore 6.25.0

Check out the video below for a quick overview of the new features and enhancements in this release. For full details, see the release notes that follow.

Dynamic translation for crew notes and comments

Aspire now offers translation services for upgraded communication and efficiency between your users. With this feature, you can translate crew members' notes, comments, or responses to the language they use in their browser. You can also switch between the original text and translated text. See Dynamic translation to learn more.

Screen capture of Visit Notes screens in English and Spanish with dynamic translation.

Subcontractor Portal 2.0

Introducing Subcontractor Portal 2.0, featuring an updated interface, subcontractor invitations, and document management. The new portal does not require subcontractors to be Aspire users. They can create their own accounts and be invited to any Aspire system to view and manage their routes and documents. See Subcontractor Portal for more information.

Screen capture of the Subcontractor Portal 2.0 and mobile interface.

💡Property view added to Schedule Board

The updated Schedule Board now includes a Property view that makes it easier to plan and manage work at the property level. You can filter by property, opportunity, or route manager, then drag visits from the Work Ticket drawer directly onto the date to schedule a visit. This view complements the traditional Route view and helps your teams better plan site-specific work, especially when managing high-volume or recurring visits. Select Property View Schedule Board to learn more!

Screen capture of the Property view of the Schedule Board

Property availability, skills, and certifications checks

Aspire now checks property availability and required crew certifications and skills during scheduling. When a conflict is detected, such as booking a visit outside a property's working hours or assigning a crew to a service they aren't certified to perform, a confirmation modal displays so you can review and resolve the issue. These validations apply across scheduling workflows, including drag and drop scheduling and recurring visits, to help reduce service delays and prevent contract compliance issues. For more information, see Availability, Certification, and Skills Validation.

💡Work Ticket Visits report improvements

We’ve updated the Work Ticket Visits report to make visit data more actionable. A new column shows the number of notes per visit, and a side panel displays those notes, including photo attachments, alongside key work ticket and property details. New columns like Last Visit Note, Attachment Present, and Visit in Progress give you a quick view of field activity. Select Work Ticket Visits Report to learn more.

💡Dashboards and search made easier

You can now create a dashboard metric directly from a saved Advanced Search List. The new Create metric option in the More actions menu pulls in your search criteria automatically, saving time and reducing setup errors. Aspire also supports hourly dashboard refreshes via a new user setting. Additionally, we’ve expanded the search bar (Omnisearch) support to include email and property addresses. Together, these changes make dashboards more actionable and searches more forgiving, especially for newer teams building out workflows. Select Search and Dashboard Metrics Enhancement to learn more.

💡EOM Checklist for month-end reporting

Aspire’s new End-of-Month (EOM) Checklist is designed to bring order and visibility to your month-end process. Instead of jumping between modules to check financial status, you can now access an interactive checklist that consolidates all essential reconciliation steps in one place. Each section of the checklist ties directly to its relevant module, Work Tickets, Purchase Receipts, Inventory Review, Invoicing, and more, so your team can investigate and resolve discrepancies without switching context. The checklist tracks real-time variances and flags any items requiring review or action before closing the month. Since it’s fully integrated with Advanced Search, you can drill into filtered views for unresolved items and complete closing tasks directly from the report, making the entire process more efficient and less error-prone. For more information, see EOM Checklist.

💡CRM enhancements

We've made several enhancements based on your feedback to improve customer relationships and essential business processes. Select 6.25.0 CRM Enhancements for more information.

Aspire Mobile Updates

API Updates

Resolved Issues

Marketing Pro for Aspire: Spring 2025 release

New features and improvements are now available for the Marketing Pro integration for Aspire, powered by ServiceTitan. This release includes updates to campaign management, audience segmentation, and direct mail content.

Highlights from the Spring 2025 release:

Autopilot campaigns: Launch prebuilt email campaigns with just a few clicks. Currently available to accounts with little or no past campaign activity.
Larger postcard format: New 6x9" postcards offer more space for messaging and improved visibility in direct mail.
Marketing activity filters: Build segments based on email or mail engagement—opens, clicks, or deliveries.
Segment builder updates: New include/exclude logic and nested filters improve control over audience targeting.
Subject line library: Choose prewritten subject lines tailored to specific campaign types, like unsold estimates or expiring memberships.

For full details, visit the Marketing Pro for Aspire Spring 2025 release notes.

💡- denotes new and improved functionality implemented in response to client portal feedback.

If you encounter Aspire product issues, please contact the AspireCare support team by submitting an AspireCare ticket. For more information, see Guidelines for Submitting an AspireCare Ticket in the Aspire Knowledge Base.