Most recent enhancements - White Pine 6.27.0
NPS-driven enhancements
This release includes several improvements prioritized through Net Promoter Score (NPS) feedback. We value your input and are committed to continuously refining Aspire to better support your teams and workflows:
New row actions menu and improved kit visibility: A new action menu on the Item Catalog Search List provides quick access to common tasks, and a new View Kits option opens a side panel to show which kits include that item for faster management.
EOM Checklist enhancements: Several updates have been made to the EOM Checklist to improve usability and navigation. You can now expand or collapse all subtasks using the caret icon, and the module card screen remembers your position after an edit. You can also delete unnecessary checklists from the action menu (...) and add new lists to the Revenue Variance subtask. For more information, see the EOM Checklist article.
Prevent approval for mobile time conflicts: If a Mobile Clock Time Conflict or Mobile Work Ticket Time Conflict exists for an employee during Weekly Time Review, the approval checkbox is removed, preventing time approval. The employee's name is highlighted in red, and a specific warning message displays to ensure accuracy before approval. For more information on resolving these conflicts, see the Weekly time review screen article.
Visit Reminder Delivery Time expanded to 1 to 31 days in advance
You can now schedule visit reminders anywhere from 1 to 31 days before a visit. This gives you more control to match communication timing with service needs, especially for work that requires advance notice like chemical applications or concrete pours. For more information, see the Visit Reminders article.
Inova integration
Aspire’s Inova integration now supports Accruals 2.0. Employees at companies using Inova's latest accrual system can view their up-to-date time off balances directly on their contact record in Aspire. Select Inova integration to learn more about the integration.
SMS marketing campaign support for Marketing Pro
You can now run SMS marketing campaigns in the Marketing Pro integration for Aspire, powered by ServiceTitan. This feature lets you create, target, and send messages to opted-in contacts directly from Marketing Pro, using cleaner, more complete data from Aspire.
When syncing to Marketing Pro, Aspire now:
Formats mobile numbers to the standard international format:
+ [country code] [area code and subscriber number]for reliable SMS delivery. Invalid numbers are skipped.Syncs contacts with a first and last name, even if no email address is provided.
In Aspire, marketing activity from SMS campaigns now appears as a new SMS activity type, so you can track outreach alongside other customer touchpoints.
For setup instructions, opt-in requirements, and best practices, see Key workflows > Marketing campaigns in the ServiceTitan Marketing Pro Knowledge Base.
CRM enhancements
We've made several enhancements based on your feedback to improve customer relationships and essential business processes. Select 6.27.0 CRM Enhancements for more information.
Early access features
The following features are part of our early access program. To request access, contact your CSM.
Improved statement delivery options
You can now email invoice statements to the Property Billing Contact, Email Invoice Contact, or Primary Contact for added flexibility. Additionally, a new Include Invoice(s) option when printing and emailing statements lets you combine statements and invoices into a single PDF, saving time and reducing manual effort. For more information, see the Print statement screen and Bulk Email Invoice screen subsections in the Introduction to the Receivables tab article.
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Visit Reminder notification type expanded to email
You can now send visit reminders by email in addition to SMS. This provides a new way to communicate with customers who prefer email over SMS notifications. For more information, see the the Using Email Notifications article.
About the cowboy hat icon (YAWL)
The cowboy hat marks features that come directly from customer requests. YAWL means "you asked, we listened." When you see this icon in the release notes, it highlights an improvement based on real-world feedback. Unless otherwise noted, these features are included for all users as part of the release.
Aspire Mobile Updates
API Updates
Resolved Issues
Marketing Pro for Aspire: Spring 2025 release
New features and improvements are now available for the Marketing Pro integration for Aspire, powered by ServiceTitan. This release includes updates to campaign management, audience segmentation, and direct mail content.
Highlights from the Spring 2025 release:
- Autopilot campaigns: Launch prebuilt email campaigns with just a few clicks. Currently available to accounts with little or no past campaign activity.
- Larger postcard format: New 6x9" postcards offer more space for messaging and improved visibility in direct mail.
- Marketing activity filters: Build segments based on email or mail engagement—opens, clicks, or deliveries.
- Segment builder updates: New include/exclude logic and nested filters improve control over audience targeting.
- Subject line library: Choose prewritten subject lines tailored to specific campaign types, like unsold estimates or expiring memberships.
For full details, visit the Marketing Pro for Aspire Spring 2025 release notes.
If you encounter Aspire product issues, please contact the AspireCare support team by submitting an AspireCare ticket. For more information, see Guidelines for Submitting an AspireCare Ticket in the Aspire Knowledge Base.