Release Notes

💡- denotes new and improved functionality implemented in response to client portal feedback.

If you encounter Aspire product issues, please contact the AspireCare support team by submitting an AspireCare ticket. For more information, see Guidelines for Submitting an AspireCare Ticket in the Aspire Knowledge Base.

Most Recent Enhancements (12/17/2024)

💡Item substitution management

We’re excited to introduce new item substitution capabilities to Aspire for large commercial landscape construction projects. This enhancement allows you to substitute work ticket items within the same branch and item category across work tickets, and the Purchasing Assistant. New permissions enable substitutions, and visual flags highlight cost variances for your confirmation. Substitutions adjust costs and prices for T&M opportunities, ensuring accurate updates, and display a confirmation prompt for all opportunity types when costs increase. This enhancement integrates into the job dashboard, Purchasing Assistant, work ticket workflows, Daily Plan Report, and Work Ticket Item Sourcing Report. Select 6.22.0 Item substitution management to learn more.

💡Branch-level Customer Portal 2.0 configuration

Customer Portal 2.0 now supports branch-level customization, enabling system administrators to create distinct subdomains, branding elements, and tailored customer experiences for each branch. Updates include options for custom logos, headers, color schemes, page displays, and branch-specific invitation and password reset workflows. This feature provides enterprise clients with the flexibility to maintain local branding while offering a consistent user experience. See 6.22.0 Branch-level Customer Portal 2.0 configuration to learn more.

💡Start Work Ticket custom form 

We’ve added a new Start Ticket custom form type in Aspire to help Crew Leaders complete safety assessments and other necessary checks in Aspire Mobile before work begins. This enhancement integrates safety protocols into your workflow while allowing you to customize forms for various purposes, tailoring them to fit your organization’s needs. The new form option supports a wide range of field types, including multilingual descriptions, and can be assigned to services within Aspire Desktop. You can access safety inspection data captured through the Start Ticket form for reporting and analysis through the Administrative section and various reporting tools. See Ticket Forms in the Aspire Mobile User Guide to learn more.

💡Enhanced productivity and time-tracking features

Introducing several productivity and time-tracking enhancements in Aspire to support crew management and documentation workflows. Key improvements include mandatory fields for employee and manager notes in time correction requests, ensuring completion before submission. A lunch countdown timer has been added to Crew Mobile to help meet company break policies, and the desktop Weekly Time Review screen now restricts approvals when correction requests are pending.

Additionally, we’ve expanded attachment functionality: you can now include images in service descriptions, and add attachments to events, certifications, and equipment service logs. These updates are designed to improve tracking accuracy and enable more comprehensive documentation in Aspire.

For additional information on the modules mentioned above, refer to the following articles in the Aspire User Guide:

• Weekly Time Review screen
• Time Entry Validation
• Service Log Screen
• Event Screen
• Certification Screen
• Work Ticket Screen

Security enhancements

As part of our ongoing commitment to maintaining security, Aspire has enhanced file management processes. Updates include generating new, secure URLs for attachments and allowing uploads only for approved file types. These improvements safeguard your data and strengthen overall system security.

CRM enhancements

Click 6.22.0 CRM enhancements to view this release's recent customer relationship management updates.

If you encounter Aspire product issues, please contact the AspireCare support team by submitting an AspireCare ticket. For more information, see Guidelines for Submitting an AspireCare Ticket in the Aspire Knowledge Base.

Bug Fixes

API Updates 

💡- denotes new and improved functionality implemented in response to client portal feedback.